How to Process B2C Returns in WMS 3: Step-by-Step Guide

Contents

1. Creating a Return Order

Locate the Delivered Order

Initiate Return Process

2. Receiving Returned Items

Access Pending Returns

Process Received Items

3. Put-Away Process

Access Returns for Put-Away

Complete Put-Away

Introduction

Efficient return processing is crucial for customer satisfaction. This guide walks you through the complete B2C return workflow in WMS 3, from initiation to put-away.

1. Creating a Return Order

Locate the Delivered Order

1. Go to Order Module
   
2. Select Completed > Delivered
   
3. Find your order in the list

Initiate Return Process

1. Click Return Creation button
   
   
2. Fill in:
   • Return reason
   • Pickup date
   • Shipping carrier (only enabled carriers appear)
   • Return units
3. Click Create Return Order
   

2. Receiving Returned Items

Access Pending Returns

1. Navigate to Order Module > Return > Pending Receiving
2. Find your return order

Process Received Items

1. Click the Action Arrow
2. Select Received
   
3. Optional adjustments:
   • Reassign carrier
   • Add AWB number
   • Cancel if return failed
4. Enter Return Reason
5. Click Confirm
   

Note: This step verifies the physical return of goods.

3. Put-Away Process

Access Returns for Put-Away

1. Go to Order Module > Return > Put-Away
2. Locate your return order
   

Complete Put-Away

1. Click the Action Arrow
2. Select Put-Away
   
3. For each item:
   • Select Condition (Determines resale eligibility)
   • Scan/enter Location
   • Input Units
4. Click Put Away
   

Tip: You can add multiple locations for different conditions.