Dear User,
To continue delivering a stable, secure, and high-performance platform, we’ll be carrying out scheduled infrastructure maintenance during the window below.
During this time, our applications and APIs will be temporarily unavailable.
During this time, our applications and APIs will be temporarily unavailable.
Maintenance Details
Date: Saturday, January 31, 2026
Duration: 4 hours 30 minutes
Zone-wise Time:
- 6:00 PM – 10:30 PM CET
- 5:00 PM – 9:30 PM GMT
Expected Impact:
- Application availability: Applications may be intermittently unavailable during the maintenance window.
- API integrations: Temporary disruptions may occur, impacting automated processes such as order and inventory synchronization.
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Order & stock syncing: After the maintenance is complete, our team will perform a manual sync to ensure data consistency.
If you notice any missing orders after the maintenance, please contact us at help@anchanto.com on January 31, 2026.
What do you need to do:
If your systems push stock updates, order status updates, or purchase order (PO) creation requests to Anchanto Order Management (OM), Anchanto Operations Experience (OX), or Anchanto Warehouse Management (WM):
Requests sent during the maintenance window may fail
Please coordinate with your system consultant or internal IT/admin team to retry these requests after the maintenance window
No other action is required from your side.
Frequently Asked Questions (FAQs)
1. Why is this maintenance necessary?
This maintenance helps improve security, performance, and stability. These updates also help prevent issues such as duplicate orders and status update failures.
2. Will there be any downtime?
Yes. The applications will be unavailable during the scheduled maintenance window:
Date: Saturday, January 31, 2026
Duration: 4 hours 30 minutes
Zone-wise Time:
- 6:00 PM – 10:30 PM CET
- 5:00 PM – 9:30 PM GMT
3. Will my existing data be affected?
No. All data will remain safe and intact. The maintenance is limited to infrastructure and system upgrades, and no data loss is expected.
4. Do I need to take any action before the downtime?
No mandatory action is required. However, we recommend the following best practices:
- Complete any critical transactions before the maintenance window begins.
- Avoid scheduling automated jobs, integrations, or bulk processes during the downtime.
5. What happens to API integrations during maintenance?
API services may be intermittently unavailable, and some requests may fail or time out. Any failed API calls should be retried after the maintenance window is completed.
6. Will order and stock syncing be affected?
Yes. Order, stock, status updates, and PO creation via APIs may experience temporary disruptions. Once the maintenance is complete, our team will perform a manual sync to ensure data consistency across systems.
7. Do customers need to retry failed requests after maintenance?
Yes. If your systems push stock updates, order status updates, or PO creation requests to Anchanto Order Management (OM), Anchanto Operations Experience (OX), or Anchanto Warehouse Management (WM), please coordinate with your system consultant or internal IT/admin team to manually retry any failed requests after the maintenance window.
8. What should I do if an order is missing after maintenance?
If you notice any missing orders after the maintenance is completed, please contact help@anchanto.com on January 31, 2026, and our support team will assist you.
9. Who can I contact for support?
For any questions or assistance, please reach out to our support team at help@anchanto.com.
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