Review and Manage User Access Across Anchanto Products

Purpose

This article explains how administrators can review, update, deactivate, or remove user access across Anchanto products.

Regular user access reviews help ensure that:

• Only active users retain access
• Users have permissions appropriate to their roles
• Former employees or inactive users no longer have access
• Business and customer data remains protected

What to Review

Administrators should verify that:

• Each user is still active within the organisation
• Each user still requires access to the product
• The assigned role and permissions are appropriate
• Users who have left the organisation are deactivated
• Users who no longer require access are removed or deactivated

Anchanto OMS

Review Users

1. Log in to Anchanto OMS using an Administrator account.
2. From the left navigation menu, go to Account Settings → Team Members.
3. Review the list of users displayed on the Team Members page.
4. Review each user’s role and access permissions.
5. Confirm that each user still requires access.
6. Update or deactivate users where required.

Deactivate a User

1. Locate the required user.
2. Open the available user actions.
3. Select Deactivate or the applicable access removal option.
4. Confirm the action.

Anchanto WMS

Review Users

1. Log in to Anchanto WMS using an Administrator account.
2. Navigate to Account Settings at the bottom of the menu.
3. Select Account.
4. Open the Team Members submodule.
5. Review the list of users and their current access.

Deactivate or Delete a User

1. Locate the required user.
2. Select the Action arrow on the right side of the user record.
3. Select Deactivate or Delete, as applicable.
4. Confirm the action.

Use Deactivate when the user’s access may need to be restored later. Use Delete only when the user record is no longer required.

Anchanto OXM

User activation, deactivation, and access changes for Anchanto OXM are managed by Anchanto.

To request a user access change:

1. Contact the Anchanto Care Team at help@anchanto.com or your Account Manager.
2. Share the user’s name and registered email address.
3. Specify whether the user must be activated, deactivated, or updated.
4. Include any required role or access details.

Anchanto Parcel Tracking

Search for a User

1. Log in using an Administrator account.
2. Navigate to the user or team member management page.
3. Use the Search Team Member field.
4. Enter the user’s name or email address.

Edit a User

1. Locate the required user.
2. Select the three-dot menu next to the user.
3. Select Edit User.
4. Update the user’s role, permissions, or subsidiary access.
5. Select Save Changes.

Deactivate a User

1. Locate the required user.
2. Select the three-dot menu next to the user.
3. Select Deactivate.
4. Confirm the action.

Reset a User’s Password

1. Locate the required user.
2. Select the password reset option.
3. A password reset link is sent to the user’s registered email address.
4. The user must open the link and set a new password.

Anchanto Control Tower

Search for a User

1. Log in using an Administrator account.
2. Navigate to Team Members or Access Matrix.
3. Use the search field or the Select Role filter.
4. Locate the required user.

Edit a User

1. Select the three-dot Actions menu next to the user.
2. Select Edit User.
3. Update the user details, role, or subsidiary access.
4. Select Save.

Deactivate a User

1. Select the three-dot Actions menu next to the user.
2. Select Deactivate.
3. Confirm the action.

Reset a User’s Password

1. Open the user’s profile.
2. Select Change Password.
3. A password reset link is sent to the user’s registered email address.
4. The user must complete the password reset using the link.

Create a Role

1. Navigate to Access Matrix.
2. Select Create Role.
3. Enter the role details.
4. Configure module-level access permissions.
5. Select Create Role.
6. Assign the role to the relevant team member.

Edit a Role

1. Navigate to Access Matrix.
2. Locate the required role.
3. Select Edit Role.
4. Update the module-level permissions.
5. Save the changes.

Automatic Deactivation of Inactive Users

A user account may be automatically disabled if there has been no login activity for more than 45 days.

This control applies to individual user accounts and helps prevent inactive accounts from retaining unnecessary access.

Accounts used for integrations between Anchanto systems are not affected by the 45-day inactivity rule.

Re-enabling a Legitimate User

If a legitimate user is disabled due to inactivity:

1. Contact the Anchanto Care Team at help@anchanto.com or your Account Manager.
2. Share the user’s name and registered email address.
3. Specify the Anchanto product for which access is required.
4. Request that the account be reviewed and re-enabled.

Need Help?

For assistance with reviewing, updating, deactivating, or re-enabling users, contact:

Anchanto Care Team 
help@anchanto.com

You may also contact your Anchanto Account Manager.