Configure, schedule, and automate Gift with Purchase (GWP) promotions containing out-of-stock Primary Products in Anchanto OMS. The system allows sellers to plan campaigns in advance by validating Primary Product stock levels at the scheduled promotion start time rather than during creation.
Prerequisites:
User Permissions: Access to the Promotions module with administrative or campaign creation privileges in Anchanto OMS.
Promotion Scope: This feature applies specifically to Primary Products in Gift with Purchase (GWP) - Items promotions.
Gift SKU Dependency: Gift Products continue to require available stock during promotion setup and must meet standard stock validation rules.
Schedule Buffer: Future-dated promotion start times must be set with at least a 5-minute buffer from the current time.
Step-by-Step Instructions
Creating a GWP Promotion with Out-of-Stock Primary Products
Go to Promotions → Click Create Promotion → The promotion configuration builder opens.
Go to Select Promotion Type → Click Gift with Purchase → The system selects the Gift with Purchase promotion workflow.
Go to Promotion Name → Enter [Promotion Name] → The promotion title is registered.
Go to Select Sales Channel Store → Select [Sales Channel Store] → The promotion is linked to the specified store.
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Go to Promotion Criteria → Click Items → The item-level configuration options appear. Select Primary Product Channel SKU → Select [Out-of-Stock SKU] → Click Add → The system displays a yellow warning box stating: "Selected SKU is currently out of stock. Stock will be validated at promotion start date/time. If sufficient stock is not available then, the promotion may fail to activate."
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Go to Select Gift Product Channel SKU → Select [In-Stock Gift SKU] → Input [Unit Quantity] → Input [Set Stock Limit] → Click Add → The gift SKU is added to the promotion table.
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Go to Promotion Schedule → Set Start Date & Time and End Date & Time → The start date must be set to a future date/time with a minimum 5-minute buffer from the current time. Go to Bottom Action Bar → Click Create Promotion → The promotion is saved with an 'Upcoming' status.
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Automated Promotion Activation Lifecycle
At the scheduled start date and time, Anchanto OMS automatically validates inventory levels for all listed Primary Products:
Sufficient Stock Available: The system changes the promotion status from Upcoming to Live.
Insufficient Stock Available: The system updates the promotion status to Failed, logs the explicit stock deficit in the promotion details, and sends notification emails to both the Promotion Creator and Seller Admin.
Common Errors:
| If you see X | Do Y |
Input Unit value must be equal to, or less than the available stock quantity |
The product being added is selected under Gift Product Channel SKU rather than Primary Product Channel SKU. Gift SKUs must have live inventory at the time of creation. Verify that the gift item is in stock or move the SKU to the Primary Product selection area. |
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Failed: Stock not available. Available: 0, Required: 1. |
The promotion failed to activate at the scheduled start time because the Primary Product stock was not replenished prior to launch. Update your warehouse inventory balance for the SKU in OMS and recreate or reschedule the promotion. |
Promotion Name is Required. |
Ensure that a unique title has been entered in the Promotion Name field before attempting to save or submit the promotion setup form. |
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