How to Resolve Problem Orders in WMS 3.0 when Stock is available

Introduction

If your orders are stuck in the problem order state despite having sufficient stock, this guide will help you resolve the issue. Learn why this happens and follow the step-by-step instructions to move your orders to the picking state.

Contents

What Causes Orders to Get Stuck in the Problem Order State?

Steps to Resolve Problem Orders

Tips to Avoid Problem Orders

What Causes Orders to Get Stuck in the Problem Order State?

Orders may get stuck in the problem order state when the Available-to-Promise (ATP) stock is insufficient, even though the usable stock is adequate. This discrepancy often occurs due to buffer stock settings.

Steps to Resolve Problem Orders

Follow these steps to resolve problem orders in WMS 3.0:

1. Check Inventory for the Affected SKU:
   • Navigate to the Inventory Module.
     
     
     
     
   • Locate the SKU causing the issue and check its stock levels.
     • Usable Stock: 73 units
     • ATP Stock: 68 units
     • Buffer Stock: 5 Units
     • Order Requirement: 69 units
       
       
2. Adjust Buffer Stock:
   • Click the Edit Option for the affected SKU.
     
     
     
     
   • Locate the Buffer Stock field and adjust or decrease it to ensure the ATP stock matches the usable stock (e.g., Adjust the buffer stock from 5 to 4 units to make ATP stock 69 units).
   • Save the changes. The ATP stock will update automatically.
     
     
     
     
3. Move the Order from the Problem State:
   • After adjusting the buffer stock, the order should automatically move out of the problem order state.
   • If the order remains stuck, proceed to the next step.
     
     
4. Manually Update the Order:
   • Go to the Order Module and locate the problematic order.
   • Click the Edit Order Option.
   • Scroll to the bottom of the page and click Update Order.
   • The order will now move to the Picking State.
     
     

Tips to Avoid Problem Orders

• Monitor ATP Stock: Regularly check ATP stock levels to ensure they align with usable stock.
• Adjust Buffer Stock Proactively: Set buffer stock levels to prevent ATP stock discrepancies.
• Consult Documentation: Refer to your WMS documentation for best practices on stock management.
  
  

Conclusion

Resolving problem orders in WMS 3.0 is simple when you understand the relationship between usable stock, ATP stock, and buffer stock. By following the steps above, you can ensure smooth order processing and avoid delays. For further assistance, contact your WMS support team.