Introduction:
Experiencing stock or inventory mismatches between your sales channel and Anchanto OMS can disrupt your operations. This guide provides a step-by-step approach to resolve these discrepancies and ensure accurate inventory management.

Contents

Steps to Resolve Stock/Inventory Mismatch

Performing a Stock Sync from OMS UI

Additional Sync Options

Downloading Stock Discrepancy Report

Important Checks to Perform

Verify Product and Sales Channel Status

Additional Notes

Reference Video

Visual Guide

Steps to Resolve Stock/Inventory Mismatch

Performing a Stock Sync from OMS UI

1. Login to OMS Account: Start by logging into your Anchanto OMS account.
2. Navigate to Inventory Module: Go to the 'Inventory' module.
3. Click on Stock Sync Button: Click on the 'Stock Sync' button located at the extreme upper right corner.
4. Enable All Stores Checkbox: Enable the 'All Stores’ checkbox to sync stock for all Marketplaces.
5. Click on Sync Stock Button: Click on the 'Sync Stock' button to initiate the sync. (Note: This activity can be performed once a day for bulk upload stock.)
6. Sync Specific Marketplace: Alternatively, select a specific marketplace to sync stock and click on 'Sync Stock' button.

Additional Sync Options

• Manual Stock Sync:  Manual stock sync can be performed once a day (24 hours).
• Sync Selected Products:  Users can also select specific products to sync by clicking on the "Sync Selected" button.

Downloading Stock Discrepancy Report

1. Navigate to Reports Module:  Go to the Reports Module.
2. Download Stock Discrepancy Report:  Download the Stock Discrepancy Report to view detailed differences in stock.

Important Checks to Perform

Verify Product and Sales Channel Status

1. Product Active Status:  Ensure the product is active on both OMS and Sales Channels.
2. Sales Channel Connection:  Check if the sales channel is connected or disconnected.
3. Delisted Status:  Verify if the product is in the delisted status.
4. Duplicate SKU Code:  Check for duplicate SKU codes.
5. Promotion Status:  Ensure the product is not part of a promotion.

Additional Notes

• ISKU Sync Requirement:  For any ISKU to sync into WMS, the CSKU attached to it should be listed on the marketplace.
• WMS Connection:  Ensure WMS is not disconnected.

Reference Video

Visual Guide

• Video Link:  For a visual guide, please refer to the attached video link:  Stock Sync Video

Conclusion:
By following these steps, you can effectively resolve stock/inventory mismatches between your sales channel and Anchanto OMS. Regular checks and syncs will help maintain accurate inventory levels and improve your overall operations. For further assistance, refer to the Anchanto OMS support documentation or contact customer service.