Shipping Carrier Management

​​Table of Contents

Common Use Cases

When to Not Use Shipping Carrier Management

Steps to Add a Shipping Method

Use Case 1: Marketplace integrated carrier

Use case 2: Anchanto OMS integrated carrier

Use case 3: Own fleet/WMS integrated carrier

Use case 4: OMS Integrated 3PL

Setup AWB Tracking Series

Carrier Rule (Optional & applicable if user wants to auto assign the carrier to the order)

Conditions to set up the Carrier Rules

Steps to set up the Carrier Rules

Examples of setting up Carrier Rule

Managing the carrier rule

Shipping Carrier Management in Anchanto OMS is the module that helps sellers manage how orders are shipped to customers. It allows sellers to connect and configure different types of shipping carriers—whether they come from e-commerce marketplaces, third-party logistics (3PL) providers, or the seller’s own delivery fleet.

This module is essential for:

• Automatically assigning carriers to orders,
• Generating shipping labels,
• Updating tracking numbers to marketplaces,
• Ensuring smooth order fulfillment.

It is used whenever a new sales channel is added, when a seller wants to change or customize shipping partners, or when they need to handle deliveries through their own fleet. The setup varies depending on whether the carrier is already integrated with the marketplace, integrated directly with Anchanto OMS, or completely custom (such as for offline stores or self-delivery). Additionally, the module supports advanced features like AWB tracking series for non-integrated carriers and carrier rule automation, which helps in automatically selecting the right carrier based on conditions like delivery location, weight, SKU, or order value.

In short, it ensures that every order is assigned the right shipping method with minimal manual effort, helping sellers scale and optimize their logistics operations efficiently.

This feature is used by e-commerce businesses, omnichannel retailers, and brands with their own delivery fleets who need to manage multiple shipping partners, automate shipping assignments, and streamline order fulfillment across channels.

Common Use Cases

1. Syncing Marketplace-Integrated Carriers Automatically

When orders are fetched from e-commerce marketplaces (e.g., Lazada, Shopee), the shipping carriers used are synchronized automatically and managed through this module.

1. Adding Non-Synced or Historical Carriers Manually

For older orders or carriers not synchronized during marketplace integration, users can manually set them up.

1. Connecting Seller’s Own Delivery Fleet (Self-Delivery)

Businesses using their own drivers or logistics teams can configure their fleet via the Own Fleet or OMS Integrated 3PL setup.

1. Automating Shipping Label Generation and Tracking Updates

Integrated carriers can automatically receive order details, print labels, and update tracking numbers across channels.

1. Setting Up Carrier Rules for Auto-Assignment

Businesses can automate carrier assignments based on order parameters like country, zip code, SKU, weight, order value, etc.

1. Managing Tracking Numbers for Non-Integrated Carriers

Through AWB tracking series, users can upload tracking number ranges and assign them to shipping methods.

1. Using Customized Shipping Documents

If businesses design their own shipping labels or invoices, they can associate them with specific carriers via this module.

When to Not Use Shipping Carrier Management

1. Orders Already Assigned a Carrier by the Marketplace 
   If the sales channel has already assigned a carrier, manual carrier assignment or rules should not override it.
2. When Using Fulfilled-by-Marketplace (FBM/Fulfilled by Lazada, etc.) Models 
   These models handle shipping independently; hence, OMS shipping setup is redundant.
3. For Marketplace-Managed Logistics without Customization Needs 
   If you are only using marketplace defaults and do not need to customize or track logistics, managing carriers in OMS may not be necessary.
4. When All Deliveries Are Handled Offline without OMS Integration 
   If a seller fully handles logistics outside of OMS (e.g., walk-in pickups or external ERP-managed shipping), this module is not required.

This feature is available based on configuration. Please reach out to Anchanto to get this activated.

You can perform the following tasks in Shipping Carrier Management:

1. Addition of a new Shipping Method
   1. Marketplace integrated carrier
   2. Anchanto OMS integrated carrier
   3. Own fleet/WMS integrated carrier
2. Addition of OMS integrated 3PL
3. Uploading pre generated AWB tracking series
4. Setting up the carrier rules

Steps to Add a Shipping Method

Step 1 - Go to the Shipping Carrier Management Module

• Navigate to: Integration > Shipping Carrier Management

Step 2 - Click on ‘Add New Shipping Method’

• You will see a button labelled Add New Shipping Method – click on it to begin the setup. 
   

Step 3 - Adding the shipping details as per the following use cases

*Note: Anchanto OMS marks minimum one shipping method as Default for each store.

Select the Carrier Type:

Choose one of the following use cases:

1. Marketplace Integrated Carrier – if the carrier is provided by the sales channel.
2. Anchanto OMS Integrated Carrier – if the carrier is integrated with OMS (e.g., your own 3PL).
3. Own Fleet / WMS Integrated Carrier – if using your own delivery fleet or warehouse carrier.

4. OMS Integrated 3PL – if connecting a 3PL partner with OMS.

    

Use Case 1: Marketplace integrated carrier

A Marketplace Integrated Carrier is a shipping provider that is already connected to your e-commerce platform (like Lazada, Shopee, etc.).

• You might need to ask the marketplace to activate the carrier you want to use.
• When an order is synced to Anchanto OMS, the assigned carrier details are automatically pulled in—no manual setup needed.
• These carriers will appear under Shipping Carriers Management > Shipping Method in OMS.
• Manual setup is only needed for older orders where carrier info was not synced.
• To avoid selecting a carrier manually for such orders, make sure at least one carrier is marked as "Default" in OMS.

This setup helps ensure smooth and automated order processing with the right carrier.

Steps to add marketplace integrated carrier:

1. Select the radio button Marketplace integrated carrier
2. Select the sales channel from the dropdown list
3. Select the carrier from the dropdown list. User can create new carrier name if the name does not appear from the dropdown list 
   

*Note: Anchanto OMS will mark a minimum of one shipping method as default for each store. 

1. Select the shipping type. The dropdown will be auto populated for 'shipping type' that exists for the above selection of sales channel store and carrier.

1. Input the additional information of the carrier:
2. Sales channel carrier name: Input the name of the carrier which is assigned to the order by the marketplace or sales channel
3. Tracking URL: Input the tracking URL of the carrier
4. Select Logistic Action: Select the logistic action provided by the carrier. If no action is selected, the default action will be set to be picked up.

1. For a WMS integrated OMS account, the user is required to fill in the WMS Carrier Code. By entering the WMS carrier code, OMS will map multiple carrier names to one shipping method for WMS. This is no avoid multiple shipping method information on WMS side

For example: Both shipping methods free shipping and free shipping below 10kg are both fulfilled by FedEx in WMS, then input the FedEx carrier code as 'FedShp001’ to map both shipping methods to FedEx.

1. If the user has configured the custom shipping label and invoice in Document Designer, those designed documents can be selected under Automation – customer shipping label and custom invoice.  Please note this functionality will only support those carriers for which the seller has configured the document pattern as designed in 'Document Designer' and Shipping label is not fetched from carrier.

1. Select 'Default ' option to fulfil all orders for this sales channel via the above carrier only. Also 'apply for return' suggest that if returns are supported, will this carrier support the return pickup. If yes, then select the check box.
2. Click on 'Create Carrier' to complete.

Use case 2: Anchanto OMS integrated carrier

What is an Anchanto OMS Integrated Carrier?

• An Anchanto OMS Integrated Carrier is a shipping provider that is directly connected to Anchanto OMS.
• This is used when a seller handles delivery on their own (self-delivery) through their own fleet or 3PL partner.
• You can find such carriers under Shipping Carriers Management > 3PL tab.
• Once connected, OMS can automatically upload orders, print shipping labels, and update tracking info to your sales channels.
• Use this option only if you want to link your own delivery service with OMS.

How to Add an Anchanto OMS Integrated Carrier:

1. Choose Anchanto OMS Integrated Carrier as the type.
2. Select your Sales Channel from the dropdown.
3. Pick your Carrier from the list or create a new one if it is missing.
4. Choose the Shipping Type (auto-filled based on your earlier selections).

1. 'Add 3PL': The dropdown will have information of all 3PL connected in OMS. Users can choose the one they wish to fulfil the shipments from.

1. Input the additional information of the carrier:
2. Sales channel carrier name: Input the name of the carrier which assigned to the order by the marketplace or sales channel
3. Tracking URL: Input the tracking URL of the carrier
4. Delivery service type: Based on the above point, the 'Delivery Service type' drop down will be populated. This will have all service types configured for these 3PLs supported in OMS. 

1. Select the automation if users wish to
2. Click on Create Carrier button

Use case 3: Own fleet/WMS integrated carrier

Definition:

• Own fleet or WMS integrated carrier is the shipping carrier who is not directly integrated with Anchanto Order Management and marketplaces.
• This setup is used only when:
  • User (Seller) has enabled/opted for the self-delivery option in their e-commerce channel and does not want to integrate the carrier with Anchanto OMS
  • User (seller) integrates the shipping carrier with WMS
• The shipping labels generated will be the Anchanto OMS default label.

Steps to add Own fleet/WMS integrated carrier

• In this case follow the same steps as shown for use in case #1 above. All functionality remains the same just to note that the shipping labels supported will be the Anchanto OMS default one. WMS generated shipping label will not be fetched back in OMS. 

Use case 4: OMS Integrated 3PL

• Anchanto OMS Integrated 3PL tab allows users to set up carriers for marketplace or offline stores if users are using their own logistic partner or seller own fleet to deliver orders.
• By connecting 3PL account with Anchanto OMS will automate order upload to carrier account, shipping label printing and tracking number update to supported channels.
• Applicable only if the user would like to integrate your seller's own fleet/carrier with OMS.

Adding a 3PL Partner:

1. To add 3PL account, go to Integration > Shipping Carrier Management.
2. Click on ‘Add 3PL Partner’ under Anchanto OMS Integrated 3PL tab.

1. Select the shipping carrier by selecting the checkbox Step4: click on ‘Start Integration’ button.

1. Fill up your shipping carrier account details and click on ‘Connect’ button.

1. To configure the 3PL against shipping method, go to Store Configured tab and click ‘Edit' button against the shipping method.

1.  Now, select the 3PL account and click on ‘Update Shipping Method’ button. Upon performing this step carrier will get successfully configured.

Setup AWB Tracking Series

AWB Series Management

• AWB Tracking Series tab allows user to setup tracking series for non-integrated carrier for marketplace or for your offline stores.
• In AWB Tracking Series tab, allows user to setup tracking number series provided by your shipping carrier for non-integrated carrier.
• User can upload the series of tracking number in excel file shared by your local carrier using bulk import option.

• Anchanto OMS Support team will assist user to add/ enable the carrier from backend and user can then configure it under Shipping Management by selecting AWB tracking series uploaded by user under AWB Series Management.

   

1. To add shipping carrier, go to Integration > Shipping Carrier Management > AWB Tracking Series.
2. Click on ‘Add New Shipping Carrier’ button

1. Download the sample template and fill up the required details. Now, click on Browse > Select the file and click ’Import' button.

Sample template: 
 

1. To configure the AWB series against shipping method, go to Store Configured tab and click ‘Edit' button against the shipping method.

1. Now, select the AWB series and click on ‘Update Shipping Method’ button. Upon performing this step AWB series will get successfully configured.

Carrier Rule (Optional & applicable if user wants to auto assign the carrier to the order)

When users (sellers) integrate Anchanto Order Management with their offline stores, they may wish the system to automatically assign the carrier to qualified orders from sales channels. Alternatively, if a seller uses their own integrated carriers for ecommerce channels, they may wish Anchanto Order Management to automatically allocate shipping carriers to orders.  

In such cases, carrier rule management is the feature which allows users to create different carrier rules based on certain conditions to auto assign the carrier to qualified orders. 

The conditions to set the rule include off: delivery country, delivery zip code, estimated weight, order value, specific product, product storage type, shipping service type, and the product quantity in the order

Note:

• Carrier rules are only applied to orders without a pre-assigned carrier from the sales channel.
• Orders with marketplace-assigned shipping methods are exempt from defined carrier rules. Anchanto OMS will automatically display the shipping method received from the marketplace.

Conditions to set up the Carrier Rules

Users can either set single or multiple conditions based on their requirements in the carrier rule. Below are the available conditions to create the rule: 
 

• Country
• Postcode/Zip Code
• Estimated weight
• SKU
• Product type
• Service type
• Total product quantity
• Order value

*Note: If the user selects all the conditions, the system will check if the order follows all the conditions. If not, the carrier will not be assigned to the order.

Template for setting up the carrier rules

For setting a rule based on county, city code, postal code, and SKU, the user can go to the bulk actions tab and download the relevant excel file format

Template for setting up the carrier rules – country code

• Fill in the country name in column A and B
• If you want to group multiple countries, use column A for the group name and column B to specify the countries you want to include in that group

Note: Country code needs to follow ISO list

Template for setting up the carrier rules – city code

Template for setting up the carrier rules – City code

• Fill-up the template for city code
• Fill in the city name in column A and B
• If you want to group multiple cities, use column A for the group name and column B to specify the city you want to include in that group

Note: User should add the city name that usually marketplace offers for selection. If the marketplace allows user to select the city in native language, then please use the native language wording in City.

Template for setting up the carrier rules – SKU

• Fill-up the template for post codes
• Fill in the country name in column A and B
• If you want to group multiple countries, use column A for the group name and column B to specify the countries you want to include in that group

Steps to set up the Carrier Rules

1. Navigate to integration module, select shipping carrier management from the secondary panel
2. Go to ‘carrier rules’ from the header, click on” Add Carrier Rules” 
    

3. The user can select the rules and apply the conditions to assign the carriers.

Condition settings

Note:

• The shipping method present for the sales channel will appear in the dropdown so make sure the needed shipping methods are already created for the sales channel to select while creating/updating the carrier rules.
• The user cannot apply the same rule to two different shipping methods of the same sales channel.
• A single carrier rule cannot be applied across multiple stores.

Examples of setting up Carrier Rule:

1. Setting Up a Single Carrier Rule (e.g., Based on Item Weight)

Scenario: 
You want to assign a specific shipping carrier for items that weigh between 0 to 500 grams.

Steps:

• Select Item Weight as the rule condition.
• In the condition settings:
  • Minimum value: 0 Kg
  • Maximum value: 0.5 Kg
• Choose the relevant Shipping Method from the dropdown (for each store).
• Add multiple stores if needed:
  • A separate rule will be created for each store.
• Use the Actions button on the right of each rule to set priority.

2. Setting Up Multiple Carrier Rules (e.g., Weight + Quantity)

Scenario: 
You want to assign a shipping carrier only when both conditions are met:

• Item Weight is between 0 to 1 Kg
• Item Quantity is between 0 to 10 pieces

Steps:

• Select the first rule condition: Item Weight
  • Set Min: 0 Kg, Max: 1 Kg
• Add a second rule condition: Item Quantity
  • Set Min: 0, Max: 10
• Choose the Shipping Method for each store.
• Add multiple stores if needed:
  • One rule per store will be created.
• Set rule priority using the Actions button on the right.

Tips & Notes:

• Rules are applied per store even if selected together.
• Priority matters: Rules with higher priority will be applied first when multiple rules match.
• Always review and test rules before going live to ensure correct carrier assignment.

Managing the carrier rule

• Once the carrier rule is successfully added, it will be displayed in the Carrier Rule tab
• User can click the Edit button to update the rule

• User can use the button with three dots on the right corner of the selected rule to activate/deactivate an existing rule.

• If you have created multiple rules for a sales channel, then use ‘Change Priority’ to re-set the priority of the rules created for the sales channel.