The Value Added Services (VAS) module in Anchanto WMS enables warehouses to configure, manage, execute, track, and bill additional services performed as part of warehouse operations.

VAS covers any service that goes beyond standard receiving, storage, picking, packing, or dispatch activities. These services may be required because of customer-specific requirements, marketplace rules, product handling needs, promotional campaigns, return inspection, or internal warehouse operations.

With this feature, warehouses can define different VAS activities, map them to specific customers, order types, warehouse stages, and execution levels, and ensure that each task is created and completed at the right point in the operational flow.

VAS can be used across inbound, outbound, and return processes, and can be applied at both order level and SKU level. This means users can configure services for an entire PO, ASN, GRN, order, or shipment, or apply them only to selected SKUs where needed.

The module supports the full VAS lifecycle, including:

Creating and managing VAS service configurations
Mapping services to customers, warehouses, order types, and operation stages
Creating VAS tasks automatically or manually
Executing tasks through Web or PDA
Capturing required evidence such as notes, photos, checkboxes, or custom inputs
Tracking task statuses such as Pending, In Process, Completed, Rejected, Cancelled, and Force Complete
Maintaining task-level traceability and audit history
Supporting reports, billing, and reconciliation for completed services

VAS activities can be configured at different stages such as:

PO / ASN creation or completion
GRN receiving
Count & QC
Putaway
Picking
Packing
Dispatch
Return receiving and completion

Overall, the VAS module helps warehouses bring all value-added activities into a structured WMS workflow, ensuring better control, visibility, execution accuracy, traceability, and billing readiness.

Who can use it

This module is mainly useful for:

User Role	Usage
Warehouse Admin	Configure and manage VAS services
Inbound Operators	Execute inbound-related VAS tasks
Outbound Operators	Execute outbound-related VAS tasks
PDA Users	Perform VAS task execution on handheld devices
Finance/Billing Teams	Review billable VAS activities
Customer Operations Teams	Track customer-specific VAS execution
Use cases 1. Promotional Packaging Add flyers, gifts, or marketing inserts during packing before dispatch. 2. Product Relabeling Apply marketplace-specific or customer-specific barcode labels during inbound or outbound processing. 3. Gift Wrapping & Personalization Capture gift messages or customization requests and execute them as part of warehouse workflows. 4. Repacking or Reboxing Repack damaged or bulk inventory into new packaging formats before shipment. 5. Return Inspection Services Perform additional quality checks or refurbishment activities during returns processing. 6. Customer-Specific Services Configure unique VAS requirements for different customers, companies, or order types.

Key Capabilities

1. Organisation-Level and Warehouse-Level VAS Enablement

A new “Value Added Service” setting is available in the Admin Panel.
This setting enables or disables the VAS module at the organisation level.
Once enabled, the Value Added Service module becomes available at the warehouse level.
Warehouse admins can access the new module to configure, view, and manage VAS services.
If disabled later, the system stops new VAS usage, pauses current services, cancels pending tasks, blocks VAS API usage, and preserves already completed tasks for billing reference.

2. Dedicated VAS Configuration Module

A new VAS Configuration sub-module is available under the Value Added Service module at warehouse level.

Users can:

Create new VAS services
View all configured VAS services
Modify existing services based on allowed state rules
Clone an existing VAS to speed up setup
Archive or delete VAS where applicable
Track all configuration and status changes through audit history

3. Broad Service Configuration Coverage

VAS services can now be configured across multiple operation areas:

Inbound: PO/ASN, GRN, Receive, Count & QC, Putaway
Outbound: Order, Shipment, Picking, Packing, Dispatch, Delivered
Return: Return Order, Return Shipment, Receive, Completion.

Future Phase for VAS

Storage: stock-related service support planned for future phases
Internal / Ad hoc warehouse tasks: planned for future phases

4. Flexible VAS Applicability

VAS can be configured for:

B2B
B2C
Flow-through
STO

It can also be applied at different business object levels:

PO / ASN level
GRN level
Order level
Shipment level

And at different execution levels:

Order-level
SKU-level

This allows customers to define whether a service applies to an entire record or only to selected items within it.

5. Rich VAS Configuration Controls

Each VAS can be configured with:

VAS Type
VAS Name and unique VAS Code
Customer/company mapping
Operation phase and operational sub-phase
Order type mapping
Task level and task type
Instructions for task executors
Input message requirements such as gift message or etching text
Acknowledgement type:
- System acknowledgement
- User acknowledgement
Auto-select/default enablement during record creation
Evidence capture settings:
- Note
- Photo
- Checkbox
- Additional custom evidence fields
Mandatory vs optional evidence logic

6. Lifecycle Management for VAS Services

VAS services support controlled lifecycle states:

Draft
Active
Paused
Archived

Supported transitions include:

Draft → Active
Active → Paused
Paused → Active
Paused → Archived

State behaviour is governed carefully:

Draft: full editing allowed
Active: only limited updates allowed
Paused: no new task creation, but in-flight activities continue
Archived: removed from future operational selection

7. Validation and Duplication Controls

The system includes validation to prevent incorrect or duplicate configurations, including:

Duplicate VAS Code prevention
Duplicate VAS Name prevention
Duplicate configuration combination prevention across type, phase, sub-phase, customer, task level, and related fields
Mandatory field validation
Character length validation
Dropdown dependency validation

8. Bulk Upload for VAS Creation

Users can now create VAS in bulk through a downloadable upload template.

Bulk upload support includes:

Instruction tab with examples
Data tab for actual upload
Validation of mandatory fields and allowed values
Partial success handling
Bulk activity tracking
Error report download for failed records

9. API Support for VAS Configuration

New APIs support:

VAS creation
VAS status update
VAS configuration update
VAS listing
VAS detail retrieval
VAS deletion for draft records

This enables external systems and large-scale operational integrations to manage VAS configurations programmatically.

10. Automated and Manual VAS Task Creation

VAS tasks can now be created from:

UI
API
Bulk / integrated record creation flows

Tasks can be generated for:

PO / ASN
GRN
Order
Shipment

Tasks are created based on:

Selected VAS during record creation
Default-enabled VAS from configuration
Order-level or SKU-level VAS mapping
Trigger stage completion logic

11. Stage-Based VAS Task Generation

The module supports stage-aware task creation across operational flows.

Examples:

Inbound VAS at PO creation and completion
GRN-stage VAS at Receive or Count & QC (Post stage completion)
Outbound VAS after picking or While packing(Before Packing) and before manifest
Return VAS after return shipment receive.
Billing-only VAS after order or shipment completion.

This ensures tasks are generated exactly where operational intervention is needed.

12. Centralised VAS Task Visibility

VAS tasks are now visible in dedicated areas:

Web

Inbound module → VAS Tasks
Outbound module → VAS Tasks
Record-level VAS tabs on PO, GRN, Order, Shipment

PDA

Dedicated VAS tile on the main screen (Home page).

Users can:

Search tasks by record number
Filter tasks by status and attributes
Bookmark commonly used filters
View task details and evidence
Perform single or bulk actions

13. VAS Task Status Management

Each VAS task supports the following statuses:

Pending
In Process
Completed
Rejected
Cancelled
Force Complete

Status-based visibility is supported in both Web and PDA, including separate tabs or filters for operational tracking.

14. Single and Bulk Task Execution

Users can execute VAS tasks through both Web and PDA.

Execution supports:

Single-task completion
Bulk completion for multiple selected tasks
Evidence-based completion flows
Shared evidence input for bulk completion where applicable
Order progression only after all required VAS tasks are completed

If a task requires note, photo, checkbox, or additional configured inputs, the system prompts users accordingly before completion.

15. Reject and Cancel Controls

Users can reject VAS tasks with reason capture where execution is not completed.

Rejection is available to VAS executors
Cancellation is controlled by Admin / VAS Manager roles

Single and bulk rejection/cancellation are supported on the Web, with limited bulk restrictions on PDA.

16. Record-Level Traceability

Users can view all VAS tasks associated with:

PO
GRN
Order
Shipment

This includes:

Task ID
Status
Evidence
Input messages
Creation date
Completion date
Completed by
Related SKU and quantity details

This provides end-to-end traceability for both operations and customer review.

17. Update Handling for VAS Tasks

While the task itself is not directly editable after creation, related changes to the parent object are reflected intelligently.

Examples:

If SKU quantity changes, linked VAS task context is updated
If a SKU is removed, related SKU-level VAS task is cancelled with reason
If a new SKU is added, users can add related VAS services
If an input message changes, it is reflected in the task

18. Built-In Billing Configuration for VAS

Completed VAS tasks can now be billed through the billing module.

Billing configuration supports:

Company-level VAS billing setup
Automatic billing block creation when a new VAS is configured
Billing only for completed tasks
Scheduled and manual billing cycles
Version-aware future billing logic

19. Multiple Billing Methods

VAS billing can be configured using several pricing models:

Flat charges
By quantity
By volume
By weight
By category
By tier
Incremental pricing

This allows commercial flexibility for different service types and customer agreements.

20. Reporting and Auditability

Comprehensive reporting is available for:

All configured VAS at warehouse level
Pending VAS tasks
Executed VAS tasks at company or warehouse level
Order-level VAS reconciliation
Billing support data
Audit trail visibility

Users can also access:

VAS configuration process flow
VAS task process flow
Change history for status, fields, evidence, messages, and user actions

21. RBAC Support

For the initial version:

Inbound users can access inbound-related VAS and VAS tasks
Outbound users can access outbound and return-related VAS and VAS tasks
Warehouse Admin and VAS Manager can create, modify, archive, delete, cancel, reject, and review VAS configurations and tasks

This ensures operational users see only relevant work, while management roles retain governance controls.

2. Stepwise User Guide

Here’s a step-by-step guide on how to use this feature

Stage 1: Enable the VAS Module

Step 1: Navigate to the Admin Panel.

Step 2: Open the organisation-level settings.

Step 3: Enable the Value Added Service setting.

Step 4: Once enabled, the Value Added Service module becomes visible for warehouse-level users.

Stage 2: Configure a VAS

Step 1: At warehouse level, open the Value Added Service module.

Step 2: Open the VAS Configuration sub-module. Step 3: Click Create VAS.

Step 4: Enter the required configuration details such as:

VAS Type
VAS Name
VAS Code
Company mapping
Operation phase
Operational sub-phase
Order type
Task level
Task type
Acknowledgement mode
Evidence requirements
Instructions
Auto-select setting

Step 5: Save the configuration.

Step 6: The VAS is created in Draft status by default.

Step 7: Change the VAS status to Active when ready for use.

Stage 3: Create VAS Tasks

Step 1: Create or update a PO, GRN, Order, or Shipment through the Web UI.

Order Creation

Step 2: Select one or more configured VAS services at order or SKU level, if applicable.

Step 3: If the VAS has been marked as auto-select, it is pre-enabled by default.

Step 4: User can select the SKU wise VAS task as well from the dropdown.

Step 5: Once the configured process stage is reached, the system automatically creates the VAS task.

Step 6: The created task appears in the relevant Inbound VAS Tasks or Outbound VAS Tasks grid.

Stage 4: Execute VAS Tasks

Step 1: Open the relevant module:

Inbound → VAS Tasks
Outbound → VAS Tasks

Step 2: Search for the related PO, GRN, Order, or Shipment.

Order/Shipment VAS Task Task

Order --> Vas task --> Pending

All the pending VAS task will be displayed here.
VAS Executor can search with the help of order number, Task Id and other column names.

Step 3: Open the task and click Start.

Step 4: Provide required evidence such as note, photo, checkbox, or custom input.

Step 5: Review and submit (Mark As Complete) the task.

Step 6: The task moves to Completed, Rejected, or Cancelled based on action taken.

Step 7: If all blocking VAS tasks are completed, the record moves to the next logical process stage.

Once Picking is completed, the system automatically creates the configured VAS task(s).
The user navigates to Order → VAS Tasks to process the generated tasks.
VAS tasks can be completed individually or through bulk selection.
Only after all mandatory VAS tasks are completed will the order move to the next stage, such as Packing.
If the VAS tasks are not completed, the order/shipment will not proceed to the next operational stage.

Bulk Task Completion

Step 1: Open the VAS Tasks grid.

Step 2: Select multiple tasks.

Step 3: Click Bulk Action → Mark as Complete.

Step 4: The system identifies unique evidence types across selected tasks.

Step 5: Provide one input per unique evidence type.

Step 6: Submit (Update and Confirm) once to apply the inputs across all relevant tasks.

Stage 5: Configure Billing

Step 1: Navigate to the company billing configuration area.

Customer -> Edit Detail -> Warehouse Configuration -> Select the Warehouse -> Billing Parameters

Step 2: Open the VAS billing section.

Step 3: Review the auto-created billing blocks for configured VAS services.

Step 4: Configure pricing logic such as flat, quantity, volume, weight, category, or tier-based billing.

Step 5: Save the billing configuration.

Step 6: Billing runs consider only completed VAS tasks within the selected billing cycle.

Stage 6: Review Reports and Audit

Step 1: Open the reporting or record-level VAS tab.

Step 2: Review all configured VAS, pending tasks, completed tasks, and billed services.

Step 3: Open process flow or audit tabs to review:

who made the change
what changed
when it changed
task execution history
evidence history

Step 4: Export reports for reconciliation, review, or operational audit.

PDA Workflow

Accessing VAS Tasks

Step 1: On the PDA main page, tap the VAS tile.

Step 2: View the list of VAS tasks based on the logged-in user’s role.

Step 3: Search for a PO, GRN, Order, or Shipment.

Step 4: Open the record tile to see all associated VAS tasks.

Executing a Single Task

Step 1: Tap a pending VAS task.

Step 2: Review task instructions and required evidence.

Step 3: Enter the required note, photo, checkbox, or configured input.

Step 4: Submit (Mark as Complete) the task.

Step 5: The task is marked completed and removed from the pending list.

Step 6: If all tasks for the record are done, the record tile is removed from the active PDA queue.

Bulk Completion on PDA

Step 1: Open a record containing multiple pending VAS tasks.

Step 2: Use multi-select to choose multiple tasks.

Step 3: Select the bulk complete(Mark As complete) action.

Step 4: Provide one input per unique evidence type requested.

Step 5: Submit (Mark as Complete) to complete all selected tasks together.

Rejecting a Task on PDA

Step 1: Open the selected VAS task.

Step 2: Tap Reject.

Step 3: Enter the rejection reason.

Step 4: Submit(mark as complete).

Step 5: The task moves to Rejected and is removed from the active execution list.

Cancelling a Task on Web

Step 1: Open the selected VAS task as an Admin or VAS Manager.

Step 2: Tap Cancel.

Step 3: Enter the cancellation reason.

Step 4: Submit(Confirm).

Step 5: The task moves to Cancelled.

3. FAQs

1. What is a VAS task?

A VAS task is an operational activity created within WMS for performing additional warehouse services such as relabeling, gift wrapping, repacking, inspection, or other customer-specific services.