Navigating and Investigating Dashboard Drilldowns in Anchanto Parcel Tracking (Parcel Tracking OR PT)

The dashboard drilldown capabilities in Parcel Tracking convert high-level Business Dashboard insights into an actionable operational workspace. Users can click supported KPI values, chart segments, country metrics, critical-order definitions, and exception categories to navigate directly to the Order Tracking Grid with automatically applied filters. This preserves the relevant date context and tenant rules to enable a seamless View → Investigate → Act workflow across all operations, customer service, carrier management, and analytics teams.

Prerequisites for Success:

• Active user access permissions for Parcel Tracking.

• Tenant, subsidiary, customer, or retailer access rights, as all drilldown results respect existing role permissions and shipment visibility rules.

• A selected export date range within 30 days when attempting to download report files.

Navigation & Core Behaviors

The system applies specific dynamic filter mappings and contextual behaviors depending on the dashboard component selected:

• Date Context Preservation: The selected date range, applicable date type, tenant context, and authorized business context carry forward automatically into the Order Tracking Grid.

• Parcels by Country Default Sorting: The Destination Countries grid automatically sorts countries by outbound shipment volume in descending order. Countries with zero, unavailable, or null outbound volumes appear at the bottom. Sorting recalculates upon changing date ranges, adjusting tenant/subsidiary filters, refreshing the dashboard, or applying map interactions.

• Expired Shipment Logic: Expired shipments represent parcels where the current date is later than the Estimated Delivery Date and the shipment has not been delivered.

• Multi-Status Mappings:

  • Returns Metric / KPI: Applies a multi-status filter covering Return Initiated, Return Picked Up, Return in Transit, and Returned.

  • Outbound Metric: Includes shipments in Order Created, Ready to Dispatch, In Delivery, and Out for Delivery stages.

• Empty-State Handling: If a drilldown produces zero matching shipments, the Order Tracking Grid displays a clear empty-state message (e.g., No records found for the selected filters). Non-clickable metrics or "No data available" responses apply to components with no data.

Drilling Down from Delivery Status Analysis

1. Go to [Parcel Tracking Business Dashboard] → Click [Delivery Status Analysis] → View high-level delivery status KPIs.

2. Click [Supported KPI Value] (Select Pending, Order Created, Ready to Dispatch, In Delivery, Out for Delivery, Delivered, Exception, Expired, or Returns) → System opens the Order Tracking Grid with the corresponding shipment-status filter and date context automatically applied.

3. Review or export the matching shipment records based on your access permissions.

Drilling Down from Parcels by Country

1. Go to [Parcel Tracking Business Dashboard] → Click [Parcels by Country] → Access the Destination Countries grid sorted by Outbound volume in descending order.

2. Click [Destination Country Name] or [Specific Country Metric] (Select an Outbound, Delivered, Return, or Exception count for a specific country, such as France → Delivered) → System opens the Order Tracking Grid applying Destination Country = Selected Country along with the relevant shipment-status filter.

Drilling Down from Monthly Shipment Volume

1. Go to [Parcel Tracking Business Dashboard] → Click [Total Shipments Volume by Status] → View monthly status breakdown charts.

2. Click [Status Bar Segment or Monthly Bar] → System opens the Order Tracking Grid applying the selected shipment status, the full date range for the selected month (including leap-year handling), and the dashboard's date type.

Drilling Down from Carrier or Country Performance

1. Go to [Parcel Tracking Business Dashboard] → Click [Carrier Performance Analysis or Country Performance] → View performance indicators and service rates.

2. Click [Status Segment] next to a specific carrier or destination country (e.g., DHL → Delivered or France → In Delivery) → System opens the Order Tracking Grid filtered by the selected carrier/destination, status, and retained date range.

Investigating Critical Orders

1. Go to [Parcel Tracking Business Dashboard] → Click [Critical Order Analysis / Critical and Exceptional Parcel Analysis] → View critical order definitions such as No tracking update within defined period, Carrier delay, Shipment stuck in customs, Return risk, or Missing carrier event.

2. Click [Critical-Order Heatmap Segment or Definition Count] → System opens the Order Tracking Grid with Critical Orders enabled, applying the selected critical-order definition and date range.

Investigating Exceptions and Exporting Enhanced Data

1. Go to [Parcel Tracking Business Dashboard] → Click [Exception Analysis] → View exception category donut charts or breakdowns (e.g., Delivery Failed, Address Issue, Customs Issue, Carrier Delay, Lost or Damaged, Delivery Attempt Failed).

2. Click [Exception Category] → System opens the Order Tracking Grid filtered by the selected exception type, indicator, and date range.

3. Hover over [Export Control Icon] → System displays the export availability guidance tooltip: "Download is only available for the last 30 days."

4. Click [Export Icon] → System downloads the enhanced exception report file containing event-level context. 

Checking Dashboard Data Freshness

1. Go to [Parcel Tracking Business Dashboard] → Navigate to [Supported Component Header] → Locate the Last Updated timestamp displayed near the component title.

2. Review [Timestamp Value] → Confirm the exact date, time, and timezone of the most recent successful data refresh.

Feature Comparison Matrix

Troubleshooting & Common Issues