Frequently Asked Questions (FAQs) about the Unsynchronized Dashboard in the Orders Module

Introduction:

The Unsynchronized Dashboard in the Orders Module is a crucial tool for managing orders that have not been synced to external systems or WMS. This FAQ guide addresses common questions and provides solutions to ensure smooth order synchronization.

Contents

General Questions about the Unsynchronized Dashboard

What is the Unsynchronized Dashboard in OMS?

Why are some orders appearing on the Unsynchronized Dashboard?

Can I manually sync orders from the Unsynchronized Dashboard?

Will an order disappear from the Unsynchronized Dashboard once it's synced?

Troubleshooting and Error Handling

What should I do if an order is not syncing from the Unsynchronized Dashboard?

How long do orders remain on the Unsynchronized Dashboard?

Will the feature show the orders and errors that are not synced from the sales channel to OMS?

What if the un-syncing of the order does not come from a specific error message?

What is the syncing time, and does it get updated whenever someone clicks on resync?

If the unsynchronized order is cancelled in the marketplaces, will it disappear in the unsynchronized order menu?

What does "undefined method class" error mean?

Additional Notes

Actions Based on Reasons for Order Sync Failure

General Questions about the Unsynchronized Dashboard

What is the Unsynchronized Dashboard in OMS?

• The Unsynchronized Dashboard in OMS is a section where you can view orders that have not been synced to external systems or WMS.

Why are some orders appearing on the Unsynchronized Dashboard?

• Orders can appear on the Unsynchronized Dashboard if there are errors during the syncing process.

Can I manually sync orders from the Unsynchronized Dashboard?

• Yes, you can manually sync orders from the Unsynchronized Dashboard by selecting the orders and clicking the "Resync" button.

Will an order disappear from the Unsynchronized Dashboard once it's synced?

• Yes, once an order has been successfully synced to the external system or WMS, it will disappear from the Unsynchronized Dashboard.

Troubleshooting and Error Handling

What should I do if an order is not syncing from the Unsynchronized Dashboard?

• If an order is not syncing, investigate the error message displayed and take appropriate actions to resolve the issue. If unresolved, contact the support team for further assistance.

How long do orders remain on the Unsynchronized Dashboard?

• Orders remain on the Unsynchronized Dashboard until they have been successfully synced to the external system or WMS.

Will the feature show the orders and errors that are not synced from the sales channel to OMS?

• The feature tracks and monitors order syncing from OMS to other systems but does not monitor the syncing of orders from the sales channel to OMS.

What if the un-syncing of the order does not come from a specific error message?

• If errors occur, a default error message will appear on OMS. These error messages will be recorded over time and simplified into a human-readable format, enabling OMS users to take the necessary actions.

What is the syncing time, and does it get updated whenever someone clicks on resync?

• The syncing time displays when an order attempts to sync from OMS to Anchanto WMS and external systems. If someone resyncs the orders in OMS, the syncing time will be updated accordingly.

If the unsynchronized order is cancelled in the marketplaces, will it disappear in the unsynchronized order menu?

• The order will not disappear and will still be visible in the Unsynchronized Orders tab. However, if the same order appears in the new orders tab, it will be moved to the Cancelled Orders tab.

What does 'undefined method class’ error mean?

• The 'undefined method class' error is a system error that requires further investigation. If the error occurs while syncing orders from OMS to an external system, share the error details with the external system provider for review. If the error occurs while syncing orders from Anchanto OMS to WMS, the Anchanto support team will assist you in resolving the error.

Additional Notes

Actions Based on Reasons for Order Sync Failure

• Out of Stock:  Add the stock for further processing or sync it with Wareo.
• Unpaid:  Wait until the payment is done/verified.
• Missing CSKU Code:  Add it from the Marketplace and sync it, or add it from OMS.
• SKU Code Changed: I f the SKU code is changed from WMS/OMS/Marketplace or if it's not matching.
• Shipping Carrier Not Assigned:  Mark it as "Default" or assign a shipping carrier for the order.
• Order Cancelled:  It will be moved to the cancelled status.
• Product Type Listing Changes:  A data fix will be required to resolve the issue.
• Store Disconnected and Connected Multiple Times:  Orders can be duplicated or unsynced.
• Change in Product Listing After Order Placement:  The order may not sync to WMS/ERP; contact customer support for resolution.
• Historical Orders Do Not Sync on WMS:  The store may have been auto-disconnected.

Conclusion:
Understanding the Unsynchronized Dashboard and how to manage unsynced orders is essential for efficient order processing. By following the steps and solutions provided in this guide, you can ensure smooth synchronization and resolve common issues effectively. For further assistance, refer to the Anchanto OMS support documentation or contact customer service.