How to resolve "Not Ready to Fulfill" Orders in Anchanto OMS?

In Anchanto OMS, 'Not Ready to Fulfill' orders indicate unresolved issues preventing fulfillment. This guide outlines the common causes and step-by-step solutions to resolve them efficiently.

Common Causes of 'Not Ready to Fulfill' Status

1. Missing Stock Keeping Unit (SKU)

• Cause: The product was created directly on the sales channel and hasn’t synced to OMS.
• Solution: Assign the correct Channel Stock Keeping Unit (CSKU) in OMS.

2. Unassigned Shipping Carrier

• Cause: The shipping carrier isn’t marked as ‘Default’ in OMS settings.
• Solution: Assign a default shipping carrier in OMS.

3. Out of Stock

• Cause: Inventory levels changed after the order was placed, leading to insufficient stock.
• Solution: Update stock levels or adjust the order accordingly.

4. Unpaid Order

• Cause: Payment for the order hasn’t been completed.
• Solution: Confirm the payment status with the customer or payment gateway.

5. RTS (Ready to Ship) Failed

• Cause: Various issues can prevent an RTS confirmation.
• Solution: Investigate the error message and retry the RTS process.

How to Resolve 'Not Ready to Fulfill' Orders

Step 1: Identify the Issue

1. Log into OMS.
2. Go to the Orders tab.
3. Click New Orders and filter by ‘Not Ready to Fulfill’ status.

Step 2: Fix Specific Issues

 For Missing SKU

• Click ‘SKU Missing.’
• Select the affected order.
• Click ‘Add CSKU’ and update the correct CSKU.
• Save changes.

For Unassigned Shipping Carrier

• Click ‘Shipping Carrier - Not Assigned.’
• Select the order.
• Under Shipping Carrier Details, click ‘Assign Carrier.’
• Choose the appropriate carrier and save.

 For Out of Stock Items

• Click ‘Out of Stock.’
• Select the affected order.
• Under Product Information, click ‘Update Stock.’
• Adjust stock levels and save.

 Note: If Anchanto WMS is connected to OMS, orders in ‘Not Ready to Fulfill’ status won’t sync to WMS until resolved.

Additional Resources

🎥 For a visual walkthrough, check out:  
Resolving 'Not Ready to Fulfill' Orders

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