How to Mark Orders as "Cancelled" in Anchanto OMS: A Step-by-Step Guide

Introduction:
Managing orders efficiently is crucial for any business. Anchanto OMS allows users to mark orders as "cancelled" with ease. This guide will walk you through the process, ensuring you can handle cancellations effectively.

Contents

Steps to Mark Orders as "Cancelled"

Accessing the Order Module

Marking Orders as Cancelled

Providing Cancellation Details

Checking Order Status

Important Notes

Additional Considerations

Steps to Mark Orders as "Cancelled"

Accessing the Order Module

1. Navigate to the Order Module: Go to the Order module in Anchanto OMS.
2. Select New Orders: Click on New Orders to view the list of recent orders.
   

Marking Orders as Cancelled

1. Select the Order: Choose the order you wish to mark as cancelled.
2. Click on Action Button: Click on the Action button and scroll down to find "Mark Orders Cancelled."
3. Confirm Cancellation: Click on "Mark Orders Cancelled" to move the order to the "Cancelled" section.
   

Providing Cancellation Details

1. Select Cancellation Reason: Choose the appropriate reason for cancellation from the drop-down menu.
2. Revert Stock (Optional): Tick the checkbox if you wish to revert the stock.
3. Confirm Cancellation: Click on "Confirm" to proceed.
   

Checking Order Status

1. Redirect to Bulk Activities: After confirmation, you will be redirected to "Bulk Activities."
2. Verify Order Status: Check the status of the order to ensure it has been marked as cancelled.

Important Notes

Additional Considerations

• Sales Channel Cancellation: For some sales channels, orders must be cancelled directly from the respective sales channel, and the status will sync to Anchanto OMS.
• Order Status in WMS: If orders are marked as complete in OMS, their status in WMS will also be complete. Cancelling an order in OMS will only cancel it in WMS.

Conclusion:
By following these steps, you can efficiently mark orders as "cancelled" in Anchanto OMS. Ensure you select the appropriate cancellation reason and verify the order status in Bulk Activities. For further assistance, refer to the Anchanto OMS support documentation or contact customer service.