How to Resolve the "Invalid Product Type" Error Message in OMS

Contents

Understanding the "Invalid Product Type" Error

What Does the Error Mean?

Steps to Resolve the Error

Check Product Type in the Marketplace

Convert or Create Products

Introduction:
Encountering an "Invalid Product Type" error message in OMS can disrupt your order processing. This guide will help you understand the cause of this error and provide steps to resolve it effectively.

Understanding the "Invalid Product Type" Error

What Does the Error Mean?

• The "Invalid Product Type" error indicates that the product type in the marketplace is not compatible with OMS. To be specific, OMS does not manage group product stocks.

Steps to Resolve the Error

Check Product Type in the Marketplace

1. Review Product Type: Verify the product type in the marketplace to ensure it is appropriate.
2. Identify Incompatible Types: Check if the product types is Group Product (OMS does not support Group Product for Stock Management).

Convert or Create Products

1. Convert to Variants: If the product is a group product, consider converting it to variants.
2. Create Single Products: Alternatively, create the product as a single product in OMS.

Conclusion:
By following these steps, you can resolve the "Invalid Product Type" error in OMS and ensure smooth order processing. Regularly checking and updating product types will help maintain compatibility and avoid future errors. For further assistance, refer to the OMS support documentation or contact customer service.