Sellers can directly access real-time warehouse camera footage, including packing photos and outbound scan images, within the Anchanto OXM Seller Portal. This feature fetches media on demand from the WMS Camera Service to help resolve buyer disputes, claim missing items, and review fulfillment accuracy instantly.
Prerequisites:
Permissions & Roles: Active access to the Anchanto OXM Seller Portal with permissions to view order details.
System Configuration: Anchanto WMS must have Camera Integration enabled for the specific fulfilling warehouse.
Backend Flag: The camera integration backend feature flag must be enabled for your OXM account.
Data Dependencies: Valid OXM Order ID linked to an existing WMS reference.
Navigating to Media Evidence
Go to Orders → Click [Order Number/Detail View] → The system opens the Order Details pane showing the order summary, processing flow, and audit logs. Go to Order Details Header → Click [Camera Evidence Tab] → OXM sends an asynchronous real-time request to the WMS Camera Service and displays a loading indicator while fetching available media
Reviewing and Viewing Media Evidence
Go to Camera Evidence Gallery → Click [Video or Images Table/Card View] → The system lists all available media assets, detailing the fulfillment stage (e.g., Putaway, Count & QC, Receive), capture level (SKU or GRN), UTC timestamp, captured user, device, and media type.Go to Images Section → Click [View / Image Card] → The system launches a full-screen image viewer directly within OXM displaying the captured warehouse evidence.
Go to Video Section → Click [View / Video Card Link] → The system opens a signed URL in a new browser tab to stream video playback directly from the Camera Service infrastructure.
Go to Media Controls → Click [Close (X)] → The full-screen viewer closes and returns you to the standard Order Details view.
| If the system shows this error | Follow these steps to fix it |
| "No videos/images found" | Verify whether the fulfilling warehouse has active WMS camera coverage for that specific fulfillment stage. If camera integration is missing or the item stage was not captured, no media will be generated. |
"Media Link Expired"
| Media links expire after 48 hours for security. Refresh the Camera Evidence tab to trigger a fresh call to the WMS Camera Service and generate a new signed link. |
Camera Evidence tab missing or unpopulated
| Ensure both the WMS warehouse camera setting and your OXM backend account feature flag are enabled. Contact your System Administrator or Anchanto Support if configuration flags are inactive. |
5-Second Connection Timeout Message
| Click Retry on the timeout prompt. If the issue persists, check network stability or verify that the WMS Camera Service is operational. |
| Shipment Detail view lacks Camera Evidence | Open the order via the Order Details view instead. Camera evidence is currently supported on the main Order detail page only. |
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