Overview
Zid requires webhook authentication for store integrations, so order event notifications from your Zid store reach Anchanto OXM securely. Zid stores connected to Anchanto OXM after this requirement came into effect are set up with authenticated webhooks automatically. If your store was connected before then, connect your Zid store again and then disconnect the older connection. This gives you an authenticated webhook configuration and keeps your Zid order updates flowing into Anchanto OXM.
Prerequisites
- This guide applies to Zid stores connected to Anchanto OXM before Zid's webhook authentication requirement took effect on 30 September 2026. Stores connected after that already use authenticated webhooks and don't need any changes.
- Keep your Zid login credentials handy. You'll be asked to sign in to Zid while connecting.
- If you're unsure whether your store needs reconnecting, your Account Manager or the Anchanto Care Team (help@anchanto.com) can confirm this for you.
- Required user roles or permissions: Seller Account
Step-by-Step Instructions
Sign in to Anchanto OXM
| Step | Instruction | Screen |
|---|---|---|
| 1 | Go to the Anchanto OXM sign-in page → Enter your Email ID and Password, then click Login → Your OXM Dashboard opens. | |
| 2 | Go to the Dashboard → Click Configurations in the left navigation menu → The Configurations section opens, showing your eCommerce connections. |
Connect your Zid store
| Step | Instruction | Screen |
|---|---|---|
| 3 | Go to Configurations → eCommerce → Click Connect E-Commerce → The Connect eCommerce panel opens, listing all available eCommerce platforms. | |
| 4 | Go to the Connect eCommerce search bar → Type Zid and click the search icon → The list is filtered to show the Zid tile. | |
| 5 | Go to the Zid tile → Tick the checkbox on the tile, then click Connect → The "Enter your Account Details" form opens. | |
| 6 | Go to the Enter your Account Details form → Enter your Store Name, and select your Country, Time-zone, Currency, and Warehouse → Your store details are filled in and ready to submit. The Instructions panel on this screen lists each field in order: Store Name (set a unique store name to identify your different marketplace accounts), Country, Time Zone, Currency, Warehouse, and API KEY (generate access token). |
|
| 7 | Go to the Enter your Account Details form → Click Connect → You're taken to the Zid login page. Enter your Zid login details and complete the sign-in to connect → Your Zid store is connected to Anchanto OXM. |
Disconnect your older Zid store connection
With your new connection in place, the next step is to disconnect the Zid store connection that was set up before webhook authentication was required.
| Step | Instruction | Screen |
|---|---|---|
| 9 |
Go to Configurations → eCommerce → Find your older Zid store connection in the list → Your Zid store entries are shown with their Orders, Products, and Actions.
Go to the older Zid store's row → Click the ⋯ (more options)icon in the Actions column → A pop-up menu appears with Disconnect, Sync Orders, Sync Products, Settings, and Warehouse Configuration.
Go to the pop-up menu → Click Disconnect → Expected result: Not covered in source — needs SME input. |
Confirm your updated connection
| Step | Instruction |
|---|---|
| 12 | Once you're done, let your Account Manager or the Anchanto Care Team at help@anchanto.comknow → The team will verify that your updated connection has been configured successfully. |
Important Notes & Limitations
- Why reconnecting helps: Setting up a new connection replaces your store's existing webhook configuration with an authenticated configuration that meets Zid's security requirements.
- Signs your store may need reconnecting: If your Zid store was connected before 30 September 2026 and hasn't been reconnected, its webhooks may stop working. Order event notifications from Zid may then not reach Anchanto OXM, which can affect the flow of relevant order updates.
- One-time action: Each affected Zid store needs to be reconnected only once.
- Newer connections: Zid stores connected after the webhook authentication requirement took effect are already configured correctly and need no action.
- Need a hand? If you need help at any point, contact your Account Manager or the Anchanto Care Team at help@anchanto.com.
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