How to Fix Unsync Products Due to Duplicate Marketplace Product ID

Introduction

If your products are not syncing from the marketplace to Anchanto OMS because of a duplicate marketplace product ID, this guide will help you resolve the issue. Learn why this problem occurs and follow the step-by-step instructions to fix it.

Contents

What Causes Duplicate Marketplace Product ID Issues?

Steps to Resolve Duplicate Marketplace Product ID Issues

Tips to Avoid Duplicate Marketplace Product ID Issues

What Causes Duplicate Marketplace Product ID Issues?

This issue occurs when the same marketplace product ID is assigned to multiple products in Anchanto OMS. As a result, the system cannot sync the products correctly. To resolve this, you need to unmap the duplicate marketplace product ID.

Steps to Resolve Duplicate Marketplace Product ID Issues

Follow these steps to fix unsynced products caused by duplicate marketplace product IDs:

1. Navigate to the Catalogue Module:
   • Log in to Anchanto OMS and go to the Catalogue Module.
   • Select the Unsync Tab dropdown and choose Duplicate Marketplace Product ID.
     
     
     
     
2. Identify Unsynced Products:
   • The system will display a list of products that failed to sync due to duplicate marketplace product IDs.
   • Click on the CSKU or product name to view detailed error messages.
     
     
     
     
     
3. Unmap the Marketplace Product ID:
   • Go to Bulk Actions and download the template file named Bulk Product's ID/Code Unmap.
     
     
   • Input the SKU code into the template file and save it.
     • Note: For group products, both the parent SKU code and variant SKU code need to be unmapped.
       
       
4. Upload the Template File:
   • Go back to the Bulk Actions option and click the Upload button.
   • Select the marketplace for which you want to unmap the codes.
     
     
     
     
5. Sync the Updated Products:
   • Go to the Integration Module > Ecommerce Channels.
   • Select the store where you unmapped the product IDs.
   • Click the three vertical dots (•••) and choose Product Sync to sync the updated products to Anchanto OMS.
     
     
     
     
6. Sync Stock:
   • Click the Stock Sync button (located in the upper-right corner).
   • Enable the All Stores checkbox to sync stock for all marketplaces.
   • Click the Sync Stock button to send the available stock in OMS to the sales channel.
     • Note: This activity can be performed once a day for bulk stock sync. Alternatively, you can select specific marketplaces for stock sync.

Tips to Avoid Duplicate Marketplace Product ID Issues

• Use Unique Product IDs: Ensure each product has a unique marketplace product ID.
• Regularly Check Sync Status: Monitor the sync status in Anchanto OMS to catch issues early.
• Consult Documentation: Refer to your marketplace or OMS documentation for best practices on product ID management.

Conclusion

Resolving unsynced products caused by duplicate marketplace product IDs is simple when you follow the steps above. By ensuring unique product IDs and unmapping duplicates, you can maintain seamless synchronization between your marketplace and Anchanto OMS. For further assistance, contact Anchanto Support or explore their official documentation.