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Troubleshoot Product Sync Errors in Anchanto OMS

Updated

If your product listings are not syncing from the Marketplace to Anchanto OMS (SelluSeller), it could be due to duplicate SKUs or other mismatches. This article explains the common causes and provides step-by-step solutions to resolve the issue. 

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Common Causes of Syncing Issues 

 

  1. Duplicate SKUs: 

  • If duplicate SKUs exist in the Marketplace, only the first SKU will sync to Anchanto OMS. The second SKU will be ignored as a duplicate. 

  • Note: Some marketplaces (e.g., Shopee, TikTok) allow duplicate SKUs, while others (e.g., Lazada) do not. 

 

  1. Parent ID or Variation ID Mismatch: 

  • Ensure the SKU code is correctly updated in the Marketplace. 

  • Check for duplicate SKUs in the Marketplace. 

 

  1. Missing Mandatory Details: 

  • The product may not sync if mandatory details are missing in the Marketplace listing. 

 

  1. Inconsistent Product Types: 

  • Ensure the product type is consistent across all platforms. 

 

  1. SKU Code Conflict: 

  • If the same SKU code is used for both a Parent SKU (Group Product) and a Variation SKU(Single Product), change the SKU code to resolve the conflict. 

 

  1. Marketplace Connection Issues: 

  • Ensure your Marketplace is properly connected to Anchanto OMS. 

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How to Resolve Syncing Issues 

 

  1. Check for Duplicate SKUs: 

Go to the Catalogue Module > Unsync Tab. 

  • Ensure each SKU code/ID is unique in the Marketplace. 

  • Delete any duplicate SKUs from the Marketplace. 

 

  1. Verify Parent ID and Variation ID: 

  • Confirm the SKU code is updated correctly in the Marketplace. 

  • Check for duplicate SKUs in the Marketplace. 

 

  1. Update Mandatory Details: 

  • Ensure all mandatory details are filled in the Marketplace listing. 

 

  1. Sync Products Manually: 

  • Go to the Integration Module for the required Marketplace. 

 

  • Click on "Sync Products" to manually sync the product. 

 

 

  • Note: The SKU must be activate on the Marketplace. 

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Important Notes 

  • The Unsync Tab currently supports Lazada, Shopee, and Shopify. Support for more sales channels is coming soon. 

  • If a product is already listed on the Marketplace, it must be synced with Anchanto OMS. Creating a new product in OMS will result in duplicate SKU IDs. 

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Additional Resources 

For a visual guide, refer to this video: 
How to Resolve Syncing Issues 

 

 

 

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