How to Fix 'Parent Code Mismatch' in Anchanto OMS

Overview

When the same Parent SKU is assigned to multiple group products on a marketplace, it prevents synchronization with Anchanto OMS, resulting in a Parent Code Mismatch error. This guide provides a step-by-step solution to resolve the issue and ensure seamless product syncing.

Step-by-Step Fix for Parent Code Mismatch

Step 1: Identify Affected Products

• Log in to your Anchanto OMS account.
• Go to Catalogue > Unsync Tab > Parent Code Mismatch.
• Check the list of products that failed to sync.

Step 2: Correct Parent SKUs in the Marketplace

• Log in to your Seller Platform (Shopee, Lazada, TikTok, etc.).
• Locate affected products with duplicate Parent SKUs.
• Update each Parent SKU to a unique value.

Tip: Keeping Parent SKUs unique prevents future sync failures.

Step 3: Sync Updated Products to OMS

• Return to OMS > Integration > eCommerce Channels.
• Select the store where Parent SKUs were updated.
• Click the three dots next to the store name > Product Sync.

Your products will now sync successfully.