How to Resolve Unsync Products Due to Duplicate SKU IDs?

When the same SKU ID is used for multiple products on the Marketplace, those products will not sync to Anchanto OMS. 

Note: Some marketplaces (e.g., Shopee, TikTok) allow duplicate SKUs, while others (e.g., Lazada) do not. 

Go to the Catalogue Module and select the Unsync Tab. 

Choose Duplicate SKU's ID from the dropdown. 

The system will display a list of products that are not synced due to duplicate SKU IDs. 

Log in to the seller’s platform (e.g., Shopee, TikTok). 

Change the SKU code for the products listed in the Duplicate SKU's ID tab. 

Ensure each SKU code/ID is unique in the Marketplace. 

Delete any duplicate SKUs from the Marketplace. 

Go to the Integration Module > Ecommerce Channels. 

Select the store where you updated the SKU codes. 

Click on the three vertical dots and select Product Sync. 

This will sync the products with the updated SKU codes to Anchanto OMS. 

If a product has already been listed on the Marketplace, it must be synced with Anchanto OMS. Creating a new product in OMS will result in duplicate SKU IDs. 

For a visual guide, refer to this video: How to Resolve Unsync Products.