How to Fix Product Unsync Due to Variation Code Mismatch

Introduction

When product variations share the same SKU across your marketplace and Anchanto OMS, synchronization fails. This guide explains why variation code mismatches occur and provides a step-by-step solution to resolve these sync issues.

Contents

What Causes Variation Code Mismatch?

Steps to Resolve Variation Code Mismatch

Tips to Avoid Variation Code Mismatch

What Causes Variation Code Mismatch?

Variation code mismatch occurs when the same SKU is used for multiple variations of group products on the marketplace. This prevents the products from syncing correctly to Anchanto OMS, leading to unsync issues.

Steps to Resolve Variation Code Mismatch

Follow these steps to fix product unsync caused by variation code mismatch:

1. Navigate to the Catalogue Module:
   • Go to the Catalogue Module in Anchanto OMS.
   • Select the Unsync Tab dropdown and choose Variation Code Mismatch.
     
     
     
     
2. Identify Unsynced Products:
   • The system will display a list of products that failed to sync due to variation code mismatch.
     
     
3. Update SKUs on the Marketplace:
   • Log in to the seller’s platform (e.g., TikTok Shop, Shopify, etc.).
   • Locate the products listed in the variation code mismatch tab.
   • Ensure each variant product within the group has a unique SKU code.
     
     
4. Sync Updated Products to Anchanto OMS:
   • Go to the Integration Module > Ecommerce Channels.
   • Select the store where you updated the SKUs.
   • Click the three vertical dots (•••) and choose Product Sync to sync the updated products to Anchanto OMS.
     
     

Tips to Avoid Variation Code Mismatch

• Use Unique SKUs: Always assign unique SKUs to each variant product in a group.
• Regularly Check Sync Status: Monitor the sync status in Anchanto OMS to catch issues early.
• Consult Documentation: Refer to your marketplace or OMS documentation for best practices on SKU management.

Conclusion

Resolving product unsync issues caused by variation code mismatch is simple when you follow the steps above. By ensuring unique SKUs for each variant product, you can maintain seamless synchronization between your marketplace and Anchanto OMS. For further assistance, contact Anchanto Support or explore official documentation.