How to Fix Unsync Products Due to Same Parent and Variation SKU

Introduction

If your products are not syncing from the marketplace to Anchanto OMS because of the Same Parent and Variation SKU issue, this guide will help you resolve it. Learn why this problem occurs and follow the step-by-step instructions to fix it.

Contents

What Causes the Same Parent and Variation SKU Issue?

Steps to Resolve the Same Parent and Variation SKU Issue

Tips to Avoid Same Parent and Variation SKU Issues

What Causes the Same Parent and Variation SKU Issue?

This issue occurs when a single product and a group product share the same SKU ID. As a result, the products fail to sync from the marketplace to Anchanto OMS. To resolve this, you need to ensure that each product has a unique SKU.

Steps to Resolve the Same Parent and Variation SKU Issue

Follow these steps to fix unsynced products caused by the Same Parent and Variation SKU issue:

1. Navigate to the Catalogue Module:
   • Log in to Anchanto OMS and go to the Catalogue Module.
     
   • Select the Unsync Tab dropdown and choose Same Parent and Variation SKU.
     
2. Identify Unsynced Products:
   • The system will display a list of products that failed to sync due to the Same Parent and Variation SKU issue.
   • Click on the product name to view detailed error messages.
3. Update SKUs on the Marketplace:
   • Log in to the seller’s platform (e.g., TikTok Shop, Shopify, etc.).
   • Search for the product using the SKU code or marketplace product ID provided in Step 2.
   • Change the SKU of either the single product or the group product to ensure each product has a unique SKU ID.
4. Sync Updated Products to Anchanto OMS:
   • Go to the Integration Module > Ecommerce Channels.
   • Select the store where you updated the SKUs.
   • Click the three vertical dots (•••) and choose Product Sync to sync the updated products to Anchanto OMS.
     

Tips to Avoid Same Parent and Variation SKU Issues

• Use Unique SKUs: Always assign unique SKUs to single and group products.
• Regularly Check Sync Status: Monitor the sync status in Anchanto OMS to catch issues early.
• Consult Documentation: Refer to your marketplace or OMS documentation for best practices on SKU management.

Conclusion

Resolving unsynced products caused by the Same Parent and Variation SKU issue is simple when you follow the steps above. By ensuring unique SKUs for each product, you can maintain seamless synchronization between your marketplace and Anchanto OMS. For further assistance, contact Anchanto Support or explore official documentation.