Anchanto OMS & Zid Webstore Integration Guide

1.  Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

 

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Zid Webstore

 

Countries Supported

1. UAE

 

Supported API Version

• Version 1.0

 

1. App Installation

• Navigate to the Zid platform.​

• Locate and click on the three dots associated with the Store name.​

• From the menu that appears, select "Install App."​

• A dialog box will appear; proceed by clicking on the "Grant Permit" option.​

• Look for the Anchanto app within your installed applications and select it.​

• Click on "Application Options" within the Anchanto app.​

• Choose "Activate the Application" from the available options.​

• A pop-up dialog box will appear; enter the seller code into the designated field and click on the "Save" button.

2. Store Connection

Step 1. Login to OMS account and follow the steps on the custom installation page

• Navigate to Integration Settings > Advance Integrations.
• Click on Add Integrations
• Search for Zid from the available store list
• Click on add button to start the connection

 

 

 

 

Step 2. Fill up the below details in the form displayed

• Country
• Time Zone
• Currency

Step 3. Click on Generate API token at the bottom of the form

Step 4. Users will get re-directed to Zid login page

Step 5. User need to input their Login ID and password to proceed further

 

 

Step 6. In the next step, user need to provide permission to OMS to access Inventory, products etc.

 

Step 7. User will now re-direct to OMS and your Zid store will be successfully connected to Anchanto OMS.

 

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS/OXM.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

 

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Zid to Anchanto OMS App once the seller connects their Zid account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Zid in Anchanto OMS/OXM.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

 

 

 Known Challenges

• • • • • Sellers cannot sync the authorized brands from Zid to Anchanto OMS.

 

1. Manual Product Sync:

   • Sellers can manually sync group (variation) products from Zid to Anchanto OMS as needed.

2. Product Listing
   • Sellers can list & update the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

3. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Zid store.

Known Challenges

1. Product Status Management:

   • Sellers cannot activate or deactivate products from Anchanto OMS to Zid store.

2. Product Deletion:

   • Sellers cannot delete products from Anchanto OMS to Zid store.

 

1. Auto sync inventory from Anchanto OMS to the Zid as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Zid store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

Note:

• Zid displays two price fields:

  • Price: If only the Retail Price is entered in OMS, it syncs as the Price in Zid store.

  • Sale Price: If a Selling Price is entered in OMS, it will sync as the Sale Price in Zid store.

 

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Zid to Anchanto OMS every 30 minutes with statuses "New", "Ready", "Indelivery", "Delivered", "Cancelled". New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Zid Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self ship and Shipped by sales channel" both.

 

Order Processing Workflow:

When using Zid integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:

  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Zid marketplace.

• If the seller uses only Anchanto OMS:

  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in the Zid.

Step 2: Syncing Shipping Details -

• Once Zid store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
  • From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the seller updates the delivered status on Sales channel.

 

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.

 

 

 

 

 

Anchanto APP Status	Zid Status	Details
New	New	When all items in the order are in stock, the order can be moved to the "Ready for Pick" status.
Partial	New	If any item is out of stock, the order will wait until the item becomes available in OMS as Partial. In Zid status will be same as “Not Fulfilled"
In_transit	In_delivery	Order is shipped and in-transit for delivery
Complete	Delivered	Upon successful delivery with Status as “Delivered”, the status is updated to "Completed" to Anchanto integrated carrier and same “Completed” status is updated in the OMS.
RFP	New	Order is fulfilled and ready to be Packed
Canceled/Cancel_in_Process	Cancelled	If the buyer cancels the order on Zid, the cancellation status will be reflected there. *Orders can only be cancelled before reaching the "Packed" or "Ready to Ship" status.
Cancelled by Seller/ Cancelled_by_seller_inprocess	Cancelled	If the order is cancelled by seller in OMS, Wix order status will be updated to “Cancelled” *Orders can only be cancelled before reaching the "Packed" or "Ready to Ship" status.
Ready to Ship	Not Supported	Order is packed and and ready to be picked up by carrier