Anchanto OMS & Cafe24 Integration Guide

 

1. Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

 

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Cafe24 Marketplace

 

Countries Supported

1. South Korea

 

Supported API Version

• Version 032025

 

 

1. Client ID

2. Client Secret

 

How to get above details -

1. App Setup: Navigate to your registered app's settings within the Developers Admin.
2. App Credentials: Locate the "App setup: App credentials" section within the app settings.
3. Find Credentials: You'll find your Client ID (used for authentication) and Client Secret (a key for authorization) within this section.

 

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

 

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Cafe24 to Anchanto OMS App once the seller connects their Cafe24 account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Open Cart in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

 

 

1. Product Listing
   • Sellers can list the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

2. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Cafe24 store.

3. Manual Product Sync:

   • Sellers can manually sync group (variation) products from Cafe24 to Anchanto OMS as needed.

4. Product Status Management:

   • Sellers can activate or deactivate products from Anchanto OMS to Cafe24 store.

5. Brand Authorization Requirement:

   • Sellers can sync brands from the Cafe24 seller center to Anchanto OMS.

Known Challenges

1. Product Update:

   • Auto update products from Cafe24 store to Anchanto OMS is not available.

2. Product Deletion:

   • • Sellers can delete products from Anchanto OMS to Cafe24 store.

 

1. Auto sync inventory from Anchanto OMS to the Cafe24 store as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Cafe24 store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.
4. Price Mapping -

OMS	Cafe24
Selling Price	Price
MRP	Retail Price

 

 

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Open Cart to Anchanto OMS every 30 minutes with statuses "Preparing for Shipment", "Awaiting Shipment", "In Transit" "Delivered", "Cancelled", "Cancellation in Progress", "Return in Progress", "Cancelled before Payment", Return Complete.

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Cafe24 Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self Ship & Shipped by sales channel".

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.

 

Order Processing Workflow:

When using Cafe24 integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:

  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Cafe24 marketplace.

• If the seller uses only Anchanto OMS:

  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in Open Cart.

Step 2: Syncing Shipping Details -

• Once Cafe24 store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
  • From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the seller updates the delivered status on Sales channel.

 

 

 

 

Anchanto APP Status	Cafe24 Status	Details
New	Preparing for Shipment	When all items in the order are in stock, the order can be moved to the "Preparing for Shipment" status.
Partial	Preparing for Shipment	If any item is out of stock, the order will wait until the item becomes available in OMS as Partial.
In_transit	In Transit	Order is shipped and in-transit for delivery
Complete	Delivered	Upon successful delivery with Status as “Delivered”, the status is updated to "Completed" to Anchanto integrated carrier and same “Completed” status is updated in the OMS.
RFP	Preparing for Shipment	Order is fulfilled and ready to be Packed
Canceled/Cancel_in_Process	Cancelled/Cancellation in Progress	If the buyer cancels the order on Cafe24, the cancellation status will be reflected there. *Orders can only be cancelled before reaching the "Packed" or "Ready to Ship" status.
Cancelled by Seller/ Cancelled_by_seller_inprocess	Cancelled	*Orders can only be cancelled before reaching the "Packed" or "Ready to Ship" status.
Ready to Ship	Awaiting Shipment	Order is packed and and ready to be picked up by carrier