Anchanto OMS & Central Integration Guide

1. Integration Details 
2. Credentials Needed for Store Connection
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Central Marketplace

Countries Supported

1. Thailand

Supported API Version

• Do not support API version

1. API Key

How to get above details -

1. Login to The Central account.
2. Click on the username on the right-hand corner.
3. Look for the "API Key" section on the page and click on the "Generate API Key" option.
4. Copy the generated API Key and paste it on OMS Integration page.

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Central to Anchanto OMS App once the seller connects their Central account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Open Cart in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

1. Product Listing
   • Sellers can list the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

2. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Central store.

Known Challenges

1. Product Update:

   • Auto update products from Central store to Anchanto OMS is not available.

2. Manual Product Sync:

   • Sellers cannot manually sync group (variation) products from Central to Anchanto OMS as needed.

3. Product Status Management:

   • Sellers can activate or deactivate products from Anchanto OMS to Open Cart store.

4. Product Deletion:

   • • Sellers can delete products from Anchanto OMS to Central store.

5. Brand Authorization Requirement:

   • Sellers cannot sync brands from the Central seller center to Anchanto OMS.

1. Auto sync inventory from Anchanto OMS to the Open Cart store as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Open Cart store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.
4. Price Mapping -

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Central to Anchanto OMS every 30 minutes with statuses "Shipping", "Shipped", "Received", "Cancelled".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Central Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Shipped by sales channel".

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.

Order Processing Workflow:

When using Central integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:

  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Central marketplace.

• If the seller uses only Anchanto OMS:

  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in Open Cart.

Step 2: Syncing Shipping Details -

• Once Central store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
  • From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the seller updates the delivered status on Sales channel.