Anchanto OMS & Etsy Integration Guide

1. Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Etsy Marketplace

Countries Supported

1. Global

Supported API Version

• Version V3

1. Seller Centre Username

2. Seller Centre Password

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Iconic to Anchanto OMS App once the seller connects their Iconic account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Iconic in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

1. Manual Product Sync:

   • Sellers can manually sync group (variation) products from Etsy to Anchanto OMS as needed.

2. Product Listing
   • Sellers can list the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

3. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Etsy store.

4. Product Status Management:

   • Sellers can activate or deactivate products from Anchanto OMS to Etsy store.

   •  

Known Challenges

1. Product Update:

   • Auto update products from Etsy store to Anchanto OMS is not available.

2. Product Deletion:

   • • Sellers cannot delete products from Anchanto OMS to Etsy store.

3. Brand Authorization Requirement:

   • Sellers cannot sync brands from the Etsy seller center to Anchanto OMS.

1. Auto sync inventory from Anchanto OMS to the Etsy store as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Etsy store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.
4. Price Mapping -

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Iconic to Anchanto OMS every 30 minutes with statuses "New", "In-transit", "Cancelled", "Delivered".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Etsy Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self Ship delivery".

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.

   • But Seller can split and fulfill the partial orders only if any order is in the partial state in Anchanto OMS.

Order Processing Workflow

• Once the seller marks an order as ‘Ready to Ship’ in Anchanto OMS, it will update the order status as Pre-transit under completed with the relevant shipping details (Carrier name & tracking ID) to Etsy store.​
• Seller can fulfill the self ship orders using Anchanto integrated carriers (3PL) or input the tracking details manually in Anchanto OMS to process the orders.​
• Seller can not mark the orders as Delivered and same will not happen from Anchanto OMS.​
• Etsy does not provide shipping label & invoice on its own so the seller can use an Anchanto generated shipping label & invoice if needed.​
• Due to API limitation the orders that are created in last 5 days and cancelled will be synced to Anchanto OMS if any order is created before 5 days in Anchanto OMS and is cancelled today will not be synced to Anchanto OMS. The order cancellation will be synced from Etsy to Anchanto OMS in every 1 hours interval.​