Anchanto OMS & Coupang Integration Guide

1. Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Coupang Marketplace

Countries Supported

1. South Korea

Supported API Version

• Version 5.7

1. Client Key

2. Secret Key

3. Vendor ID

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS/OXM.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Coupang to Anchanto OMS App once the seller connects their Coupang account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Coupang in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

1. Manual Product Sync:

• Sellers can sync Non-variation products from Anchanto OMS to Coupang.

Known Challenges

1. Product Sync:

   • Sellers cannot sync single (Non-variation) products from Coupang to Anchanto OMS as needed.

2. Product Status Management:

   • Sellers cannot activate or deactivate products from Anchanto OMS to Coupang store.

3. Product Deletion:

   • Sellers cannot delete products from Anchanto OMS to Coupang store.

4. Product Listing :
   • Sellers cannot list & update the single (non-variation) one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

5. Price and Stock Updates:

   • Sellers cannot update product prices and stock levels from Anchanto OMS to Coupang store.

1. Inventory doesn't sync from Anchanto OMS to the Coupang as and when it changes in Anchanto OMS on a real time basis.
2. Sellers can manage prices for all products individually via Anchanto OMS.
3. Price Mapping -

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Coupang to Anchanto OMS every 30 minutes with statuses "Pending", "Delivered", "Cancelled".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Coupang Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self Ship" both.

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.