Anchanto OMS & Line Shop Integration Guide

1.  Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Line Shop Marketplace 

Countries Supported

1. Thailand

Supported API Version

• Version 3.0.0

1. API Key

To get an API key for a Line Shop, you need to access the LINE Developers Console, create a LINE Official Account, enable the LINE Shopping API, and then navigate to the "Channel settings" section to find your API key

Key steps:

• Create a LINE Official Account:
  • Go to the LINE Developers Console and register for a LINE Business ID to create your official account.
• Enable the LINE Shopping API:
  • Within your LINE Official Account settings, activate the "LINE Shopping API" to access the necessary features for your shop.
• Access your API key:
  
  • • In the LINE Developers Console, navigate to your channel settings and locate the "Channel Secret" and "Channel Access Token" which function as your API key.

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Line Shop to Anchanto OMS App once the seller connects their Line shop account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Line Shop in Anchanto OMS/OXM.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

1. Manual Product Sync:

   • Sellers can manually sync group (variation) products from Lineshop to Anchanto OMS as needed.

2. Product Listing
   • Sellers can list & update the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

3. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Lineshop.

4. Product Status Management:

   • Sellers can activate or deactivate products from Anchanto OMS to Lineshop.

Known Challenges

1. Product Deletion:

   • Sellers cannot delete products from Anchanto OMS to Lineshop.

1. Auto sync inventory from Anchanto OMS to the Lineshop as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Lineshop using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Lineshop to Anchanto OMS every 30 minutes with statuses "Unpaid", "New", "New_COD" "Shipped", "Shipped_COD", "Expired", "Seller_Cancelled, COD_Complete, Payment Approval Pending".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Lineshop (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self ship and Shipped by sales channel" both.

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.