Anchanto OMS & Naver Smart Store Integration Guide

1.  Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Naver Smart Store

Countries Supported

1. Korea

Supported API Version

• Version 2.0

1. Client ID

2. Client Secret Key

To get the client ID and Client secret key -

• From the NAVER Cloud Platform console, go to Services > AI·NAVER API > AI·NAVER API.
• Make sure that the application is registered in the list of applications, then click [Authentication information] below the app name.
• When the Authentication information pop-up window appears, check the Client ID and Client Secret values.
  

• Client ID (X-NCP-APIGW-API-KEY-ID): ID for authentication. Enter as “X-NCP-APIGW-API-KEY-ID” in header.
• Client Secret (X-NCP-APIGW-API-KEY): SecretKey password for authentication. Enter as “X-NCP-APIGW-API-KEY” in header

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS/OXM.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Naver to Anchanto OMS App once the seller connects their Haravan account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Naver in Anchanto OMS/OXM.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

 Known Challenges

• • • • • Sellers cannot sync the authorized brands from Naver to Anchanto OMS.

1. Manual Product Sync:

   • Sellers can manually sync group (variation) products from Naver Store to Anchanto OMS as needed.

2. Product Listing
   • Sellers can list & update the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

3. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Naver.

4. Product Status Management:

   • Sellers can activate or deactivate products from Anchanto OMS to Naver.

Known Challenges

1. Product Deletion:

   • Sellers cannot delete products from Anchanto OMS to Naver.

1. Auto sync inventory from Anchanto OMS to the Naver as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Naver store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Haravan to Anchanto OMS every 30 minutes with statuses "Cancelled", "Paid", "Fulfilled" "Shipped", "Delivered", "Unpaid", "Cancel in progress".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Naver Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self ship" only.

Order Processing Workflow:

When using Naver integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:

  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Naver Store.

• If the seller uses only Anchanto OMS:

  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in the Naver Store.

Step 2: Syncing Shipping Details -

• Once Haravan store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
  • From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the seller updates the delivered status on Sales channel.

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.