Anchanto OMS & Sendo Integration Guide

1.  Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Sendo Webstore

Countries Supported

1. Vietnam

Supported API Version

• Version 2.0.1

1. Shop Key

2. Secret Key

3. Self Shipping - Yes or No

- To get your Sendo shop key and secret key, you need to log in to your Sendo seller account, navigate to the "Settings" or "Developer" section, and then locate the API credentials where you should find your shop key (sometimes called "Shop ID") and secret key; the exact location might vary slightly depending on the Sendo platform interface.

Key steps:
1. Login to Sendo: Access your Sendo seller account through the official website.
2. Go to settings: Find the "Settings" or "Developer" section within your account dashboard.
3. Locate API credentials: Look for a section labeled "API Keys" or "API Credentials".
4. Identify your keys: Your "Shop Key" (sometimes called "Shop ID") and "Secret Key" should be displayed in this section

- Self Shipping - Depending on the type of store, if it is Senmall store then type ‘Y’ and if another store then type ‘N’​.

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS/OXM.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Sendo to Anchanto OMS App once the seller connects their Haravan account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Sendo in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

Known Challenges -

• • • • • Sellers cannot sync the authorized brands from Sendo to Anchanto OMS.

1. Manual Product Sync:

   • Sellers can manually sync group (variation) products from Haravan to Anchanto OMS as needed.

2. Product Listing
   • Sellers can list & update the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

3. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Sendo store.

Known Challenges

1. Product Status Management:

   • Sellers cannot activate or deactivate products from Anchanto OMS to Sendo store.

2. Product Deletion:

   • Sellers cannot delete products from Anchanto OMS to Sendo store.

1. Auto sync inventory from Anchanto OMS to the Haravan as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Haravan store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Haravan to Anchanto OMS every 30 minutes with statuses "Cancelled", "Paid", "Fulfilled" "Shipped", "Delivered", "Unpaid", "Cancel in progress".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Sendo Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self ship and Shipped by sales channel" both.

Known Challenges -

1. Order Splitting:

   • The current integration does not support splitting orders.