Anchanto OMS & Nature & Discovery Integration Guide

1.  Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Nature & Discovery Marketplace

Countries Supported

1. EU

Supported API Version

• Version 1.0

1. Shop ID

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Nature & Discovery to Anchanto OMS App once the seller connects their Nature & Discovery account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Nature & Discovery in Anchanto OMS/OXM.
• Store specific attributes such as Brands (only Authorized) are synced from the Nature & Discovery in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

1. 1. Brand Authorization Requirement:

      • Sellers must authorize brands in the Nature & Discovery seller center and inform Anchanto support to sync newly authorized brands.

   2. Price and Stock Updates:

      • Sellers can update product prices and stock levels from Anchanto OMS to Nature & Discovery store.

   3. Product Sync:

      • Sellers can sync single (Non-variation) products from Nature & Discovery to Anchanto OMS as needed.

   Known Challenges

   1. Product Status Management:

      • Sellers cannot activate or deactivate products from Anchanto OMS to Nature & Discovery store.

   2. Product Deletion:

      • Sellers cannot delete products from Anchanto OMS to Nature & Discovery store.

   3. Manual Product Sync:

      • Sellers cannot sync group (variation) products from Anchanto OMS to Nature & Discovery.

   4. Product Listing
      • Sellers cannot list & update the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

1. Auto sync inventory from Anchanto OMS to the Nature & Discovery as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Nature & Discovery store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Nature & Discovery to Anchanto OMS every 30 minutes with statuses "Cancelled", "Paid", "Fulfilled" "Shipped", "Delivered", "Unpaid", "Cancel in progress".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Nature & Discovery Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self ship and Shipped by sales channel" both.

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.