Anchanto OMS & Shopee Integration Guide​

1.  Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Shopee Marketplace

Countries Supported

1. Philippines
2. Singapore
3. Malaysia
4. Thailand
5. Vietnam
6. Indonesia
7. Taiwan

Supported API Version

• Version V2

1. Store Name (Set Nickname for your store)​

2. Shopee Username & Password - Seller need to use the Shopee store admin credentials to connect with OMS​

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS/OXM.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

1. Automatic Product Sync:

   • Once the Shopee store is connected to Anchanto OMS, existing products with basic details (name, SKU, price, stock, and images) will automatically sync.

2. Order History Sync:

   • Orders from the last 90 days will sync into Anchanto OMS for the following statuses:

     • UNPAID, READY_TO_SHIP, PROCESSED, SHIPPED, COMPLETED, IN_CANCEL, CANCELLED, INVOICE_PENDING.

3. Brand Authorization:

   • Only authorized brands from Shopee KRSC will sync to OMS.

4. Sync Speed:

   • The OMS syncs up to 1000 SKUs every 15 minutes.

1. Manual Product Sync:

   • Sellers can manually sync group (variation) products from Shopee to Anchanto OMS as needed.

2. Product Listing
   • Sellers can list & update the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

3. Brand Authorization Requirement:

   • Sellers must authorize brands in the Shopee seller center and inform Anchanto support to sync newly authorized brands.

4. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Shopee store.

5. Product Status Management:

   • Sellers can activate or deactivate products from Anchanto OMS to Shopee store.

6. Product Deletion:

   • Sellers can delete products from Anchanto OMS to Shopee store.

1. Auto sync inventory from Anchanto OMS to the Shopee as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Shopee store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

Note: ​
Shopee KRSC only displays the Price as a field on UI. In case of selling price is added by the seller the Retail price will be ignored and selling price will be synced as Price on Shopee KRSC store.​

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Shopee to Anchanto OMS every 30 minutes with statuses "UNPAID, READY_TO_SHIP, PROCESSED, INVOICE_PENDING, CANCELLED, SHIPPED, and COMPLETED.

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Shopee Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self ship and Shipped by sales channel" both.

Order Processing Workflow:

When using Shopee integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:

  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Shopee marketplace.

• If the seller uses only Anchanto OMS:

  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in the Shopee.

Step 2: Syncing Shipping Details -

• Once Shopee store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
  • From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the seller updates the delivered status on Sales channel.

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.