Anchanto OMS & Zalora Integration Guide

1.  Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Zalora Marketplace

Countries Supported

1. Singapore
2. Hongkong
3. Philippines
4. Malaysia
5. Indonesia
6. Taiwan

Supported API Version

• Version V2

1. Store Name (Set the Nickname for your Store)

2. Application ID

• Login to Zalora Seller Center and click on Settings.
• Go to Integration Management
• Go to OAuth Applications
• Add Application
• Copy the Application ID and paste it in OMS

3. Application Secret

• Login to Zalora Seller Center and click on Settings.
• Go to Integration Management
• Go to OAuth Applications
• Copy the Application Secret against which you copied the Application ID and paste it in OMS

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS/OXM.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Zalora to Anchanto OMS App once the seller connects their Zalora account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Zalora in Anchanto OMS/OXM.
• Store specific attributes such as Brands (only Authorized) are synced from the Zalora in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

1. Manual Product Sync:

   • Sellers can manually sync group (variation) products from Zalora to Anchanto OMS as needed.

2. Product Listing
   • Sellers can list & update the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

3. Brand Authorization Requirement:

   • Sellers must authorize brands in the Zalora seller center and inform Anchanto support to sync newly authorized brands.

4. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Zalora store.

5. Product Status Management:

   • Sellers cannot activate or deactivate products from Anchanto OMS to Zalora store.

6. Product Deletion:

   • Sellers cannot delete products from Anchanto OMS to Zalora store.

1. Auto sync inventory from Anchanto OMS to the Zalora as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Zalora store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

Note:

• Haravan displays two price fields:

  • Price: If only the Retail Selling Price is entered in OMS, it syncs as the Price in Zalora store.

  • Sale Price: If a Selling Price is entered in OMS, it will sync as the Sale Price in Zalora store.

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Zalora to Anchanto OMS every 30 minutes with statuses "Cancelled", "Paid", "Fulfilled" "Shipped", "Delivered", "Unpaid", "Cancel in progress".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Zalora Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self ship and Shipped by sales channel" both.

Order Processing Workflow:

When using Zalora integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:

  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Zalora marketplace.

• If the seller uses only Anchanto OMS:

  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in the Zalora.

Step 2: Syncing Shipping Details -

• Once Zalora store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
  • From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the seller updates the delivered status on Sales channel.