Anchanto OMS & Qantas Integration Guide

1. Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Qantas Marketplace

Countries Supported

1. Australia

Supported API Version

• Version 1.0

1. Username / Password      :       For portal login or basic auth

2. API Key                             :       Unique token used to authenticate your requests

3. API Endpoint                   :    Base URL for API calls (e.g., https://api.qantas.marketplace.com)

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS/OXM.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Qantas to Anchanto OMS App once the seller connects their Qantas account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Qantas in Anchanto OMS/OXM.
• Store specific attributes such as Brands (only Authorized) are synced from the Qantas in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

1. Brand Authorization Requirement :

• Sellers must authorize brands in the Qantas seller center and inform Anchanto support to sync newly authorized brands.

2. Price and Stock Updates:

• Sellers can update product prices and stock levels from Anchanto OMS to Qantas store.

3. Manual Product Sync:

• Sellers can sync group (variation) products from Anchanto OMS to Qantas.

Known Challenges

1. Product Sync:

   • Sellers cannot sync single (Non-variation) products from Qantas to Anchanto OMS as needed.

2. Product Status Management:

   • Sellers cannot activate or deactivate products from Anchanto OMS to Qantas store.

3. Product Deletion:

   • Sellers cannot delete products from Anchanto OMS to Qantas store.

4. Product Listing :
   • Sellers cannot list & update the single (non-variation) one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

1. Auto sync inventory from Anchanto OMS to the Qantas as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Qantas store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Qantas to Anchanto OMS every 30 minutes with statuses "Sent", "Paid", "Awaiting Return".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Qantas Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Shipped by sales channel" only.

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.

Order Processing Workflow:

When using Qantas integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:

  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Qantas marketplace.

• If the seller uses only Anchanto OMS:

  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in the Qantas.

Step 2: Syncing Shipping Details -

• Once Qantas store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
  • From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the seller updates the delivered status on Sales channel.