Anchanto OMS & EBay Integration Guide

1. Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• EBay Marketplace

Countries Supported

1. Great Britain
2. Malaysia
3. USA
4. Canada
5. Australia
6. France
7. Italy
8. Spain
9. Germany
10. Philippines
11. Singapore

Supported API Version

• Version 1.9.2

1. Store Name: Set the nickname for your store in OMS for easy identification.

2. Order Tag: Select the channel provides the order B2C or B2B. If selected, the type of orders will be created Anchanto WMS as per selection.

3. Warehouse: select warehouse only if the using Anchanto OMS multiwarehouse. If you are not using Non multiwarehouse OMS account then the option will not appear.

4. API Token: It redirect user to the eBay login page. You must have the username and password to access the eBay store.

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS/OXM.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from EBay to Anchanto OMS App once the seller connects their EBay account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the EBay in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

1. Price and Stock Updates:

• Sellers can update product prices and stock levels from Anchanto OMS to EBay store.

2. Manual Product Sync:

• Sellers can sync group (variation) products from Anchanto OMS to EBay.

Known Challenges

1. Product Sync:

   • Sellers cannot sync single (Non-variation) products from EBay to Anchanto OMS as needed.

2. Product Status Management:

   • Sellers cannot activate or deactivate products from Anchanto OMS to EBay store.

3. Product Deletion:

   • Sellers cannot delete products from Anchanto OMS to EBay store.

4. Product Listing :
   • Sellers cannot list & update the single (non-variation) one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.
     

1. Auto sync inventory from Anchanto OMS to the EBay as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the EBay store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

Known Challenges 

     1.  Incase if the seller is updating the MRP and selling price along with start and end date from  Anchanto OMS to the eBay store then the selling price will be updated as price on eBay however the price will not change even after the end date as there is no such provision on eBay seller center. Seller needs to manually remove the selling price from Anchanto OMS once the promotion over so the MRP will start reflecting on eBay.​

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from EBay to Anchanto OMS every 30 minutes with statuses "Pending", "Delivered", "Cancelled".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> EBay Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self Ship and Shipped by sales channel" both.

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.

Order Processing Workflow:

When using EBay integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:

  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and EBay marketplace.

• If the seller uses only Anchanto OMS:

  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in EBay.

Step 2: Syncing Shipping Details -

• Once EBay store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
  • From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the seller updates the delivered status on Sales channel.