Anchanto OMS & The Iconic Integration Guide

 

1. Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

 

Systems Involved 

• Anchanto OMS (Anchanto Order Management System)
• Iconic Marketplace

Countries Supported

1. Australia

Supported API Version

• Version 1.3

 

 

1. Application ID

2. Application Secret

 

How to get above details-

Application ID
1. Login to Iconic Seller Center and click on Settings.
2. Go to Integration Management
3. Go to OAuth Applications
4. Add Application

 

 

5. Copy the Application ID and paste it on OMS UI

 

Application Secret

1. Login to Zalora Seller Center and click on Settings.
2. Go to Integration Management
3. Go to OAuth Applications

4. Click on Edit button right next to Application ID

 

4. Copy the Application Secret against which you copied the Application ID and paste it on OMS UI

 

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

 

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Iconic to Anchanto OMS App once the seller connects their Iconic account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Iconic in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

 

 

1. Manual Product Sync:

   • Sellers can manually sync group (variation) products from Iconic to Anchanto OMS as needed.

2. Product Listing
   • Sellers can list the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.

3. Price and Stock Updates:

   • Sellers can update product prices and stock levels from Anchanto OMS to Iconic store.

4. Product Status Management:

   • Sellers can activate or deactivate products from Anchanto OMS to Iconic store.

5. Product Deletion:

   • • Sellers can delete products from Anchanto OMS to Iconic store.

6. Brand Authorization Requirement:

   • Sellers can sync brands from the Iconic seller center to Anchanto OMS only one time during integration. Post this customer care team can manually sync again using support panel.

Known Challenges

1. Product Update:

   • Auto update products from Iconic store to Anchanto OMS is not available.

 

1. Auto sync inventory from Anchanto OMS to the Iconic store as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Iconic store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.
4. Price Mapping -

Iconic	OMS
Price	Retail Selling Price
Sale Price	Selling Price

 

1. Automatic Order Sync:

   • Orders with the following statuses are automatically synced from Iconic to Anchanto OMS every 30 minutes with statuses "Payment Accepted", "Processing Delivery", "Cancelled" "Shipped", "Delivered".

   • New orders sync every 5 minutes.

2. Manual Order Sync:

   • Sellers can manually sync orders through Anchanto OMS by navigating to:

     • OMS >> Integrations >> Ecommerce Sales Channels >> Iconic Store (Connected) >> Sync Orders

3. Shipping Integration:
   • The integration supports "Self Ship and Shipped by sales channel" both.

Known Challenges

1. Order Splitting:

   • The current integration does not support splitting orders.

 

Order Processing Workflow:

When using Iconic integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:

  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Iconic marketplace.

• If the seller uses only Anchanto OMS:

  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in Iconic.

Step 2: Syncing Shipping Details -

• Once Iconic store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto OMS.
  • From there, the information will be synced to Anchanto WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the seller updates the delivered status on Sales channel.

 

 

 

Anchanto APP Status	Iconic Status	Details
New	Pending	When all items in the order are in stock, the order can be moved to the "Pending" status.
Partial	Paid	If any item is out of stock, the order will wait until the item becomes available in OMS as Partial.
In_transit	Shipped	Order is shipped and in-transit for delivery
Complete	Delivered	Upon successful delivery with Status as “Delivered”, the status is updated to "Completed" to Anchanto integrated carrier and same “Completed” status is updated in the OMS.
RFP	Paid	Order is fulfilled and ready to be Packed
Canceled/Cancel_in_Process	Cancelled	If the buyer cancels the order on Iconic, the cancellation status will be reflected there. *Orders can only be cancelled before reaching the "Packed" or "Ready to Ship" status.
Cancelled by Seller/ Cancelled_by_seller_inprocess	Not Supported	*Orders can only be cancelled before reaching the "Packed" or "Ready to Ship" status.
Ready to Ship	Ready to Ship	Order is packed and and ready to be picked up by carrier