TikTok Shop Integration with Anchanto OMS: A Complete Guide

Introduction

This guide provides complete instructions for integrating TikTok Shop with Anchanto Order Management System (OMS). You'll learn how to connect the platforms, sync products and orders, manage inventory, and handle returns efficiently.

Contents

Supported Countries and API Version

Required TikTok Shop Credentials

How to Connect TikTok Store with Anchanto OMS

Best Practices for Smooth Integration

Key Features of TikTok Shop Integration

Order Processing and Shipping Integration

Returns Management

Challenges and Limitations

OMS and TikTok Shop Status Mapping. 3

Supported Countries and API Version

TikTok Shop integration with Anchanto OMS is currently supported in the following countries:

• Malaysia
• Thailand
• Vietnam
• The Philippines
• Singapore
• Indonesia
• United Kingdom

API Version: The integration uses API Version v202309.

Required TikTok Shop Credentials

To connect TikTok Shop with Anchanto OMS, you’ll need the following credentials:

1. Shop Code:
   • Log in to TikTok Seller Centre.
   • Navigate to the top-right corner and click on your shop name.
   • In the dialogue box, locate the shop code under your shop name.
2. Warehouse ID:
   • For non-multi-warehousing OMS accounts, enter "ALL" to sync orders from all warehouses.
   • For multi-warehousing accounts, specify TikTok Shop warehouse codes separated by commas or use "ALL" to sync all warehouses.

How to Connect Tiktok Store with Anchanto OMS

TikTok Integration with OMS

Best Practices for Smooth Integration

To ensure seamless synchronization between TikTok Shop and Anchanto OMS, follow these best practices:

• Unique SKUs: Assign unique Stock Keeping Units (SKUs) to each product. Duplicate SKUs will not sync correctly.
• Consistent Product Data: Maintain accurate product information, including descriptions, attributes, and stock levels.
• Accurate Pricing: Regularly update product prices to align with OMS settings.

Key Features of TikTok Shop Integration

Once connected, Anchanto OMS offers the following features:

• Automatic Product Sync: Existing products with key details (name, SKU, price, stock, and first image) are automatically synced.
• Order Import: Orders from the past 90 days are imported into OMS.
• Real-Time Inventory Sync: Inventory levels are updated in real-time when changes occur in Anchanto OMS.
• Manual Sync Options: Sellers can manually sync group products, update stock levels, and manage prices.

Order Processing and Shipping Integration

• Automatic Order Sync:
  • New orders are synced every 5 minutes.
  • Orders with statuses like "Cancelled," "Shipped," and "Completed" are synced every 30 minutes.
• Shipping Integration:
  • Tracking details and shipping labels are synced automatically if using Anchanto-integrated carriers.
  • The "Shipped" status is updated on TikTok Shop when the order is marked "Ready to Ship" in OMS.

Returns Management

• Sellers can view and manage return requests from TikTok Shop directly in Anchanto OMS.
• Once the return process is completed in OMS/WMS, the return status is updated on TikTok Shop.

Challenges and Limitations

• Order Splitting: The current integration does not support order splitting.
• Status Mapping: Some OMS statuses, like "Draft/Requiring Approval," are not supported by TikTok Shop.

OMS and TikTok Shop Status Mapping

Conclusion

This integration streamlines operations between TikTok Shop and Anchanto OMS. For assistance with setup or troubleshooting, contact Anchanto Support or consult the official documentation.

Key Benefits:

• Centralized order management
• Real-time inventory updates
• Automated shipping notifications
• Simplified returns processing

For optimal performance, regularly review your synchronization settings and product data.