Anchanto OMS & Shopify Integration Guide

1.  Integration Details 
2. Credentials Needed for Store Connection 
3. Best Practices for Product Data Synchronization with OMS 
4. Supported Features & Operations At store Connection
5. Catalogue Management
6. Inventory & Price Management
7. Order Management
8. Order Management – System Flow Overview
9. Order Management - Order Status Mapping

• Anchanto OMS (Anchanto Order Management System)
• Shopify Webstore

Countries Supported

1. Global

Supported API Version

• Version 012025

To connect your Shopify store with Anchanto OMS, you must have,

1. Shopify Store Admin credentials with app installation permissions

2. Anchanto OMS Seller Admin credentials.

Please take a look at the step-by-step guide here to connect your Shopify Store with Anchanto OMS.

"How to Connect Your Shopify Store with Anchanto OMS: A Complete Step-by-Step Guide"

1. Unique SKU: All products in the marketplace or store must have unique Stock Keeping Units (SKUs) to ensure accurate synchronization with OMS. Only one product from duplicate SKU will get sync in OMS.
2. Proper Product Data Structure: The product data structure (including product attributes, descriptions, and stock quantities) should be consistent and complete.
3. Product Prices: Ensure the pricing of all the products are updated and pricing configurations are consistent and aligned with OMS settings.

• Auto sync the existing category attributes and products with basic details like product name, SKU, price, stock & first image from Shopify to Anchanto OMS App once the seller connects their Shopify account with Anchanto OMS account.
• As soon as the syncing process will start, the OMS will sync the orders from last 90 days from the Shopify in Anchanto OMS.
• Once the sync process begins, OMS syncs at a rate of 1,000 SKUs every 15 minutes.

1. Manual Product Sync:
   • Sellers can manually sync group (variation) products from Shopify to Anchanto OMS as needed.
2. Product Listing
   • Sellers can list & update the single (non-variation) & group (variation) products one by one using Anchanto OMS user interface or list & update using bulk upload and update (excel template) feature available in Anchanto OMS.
3. Price and Stock Updates:
   • Sellers can update product prices and stock levels from Anchanto OMS to Shopify store.
4. Product Status Management:
   • Sellers can activate or deactivate products from Anchanto OMS to Shopify store.

Known Challenges

1. Product Deletion:
   • Sellers cannot delete products from Anchanto OMS to Shopify store.
2. Brand Sync
   • Sellers cannot sync brands from Anchanto OMS to Shopify store.

1. Auto sync inventory from Anchanto OMS to the Shopify as and when it changes in Anchanto OMS on a real time basis.
2. Sync inventory manually from Anchanto OMS to the Shopify store using Sync Stock (if required).
3. Sellers can manage prices for all products individually via Anchanto OMS.

Note:

•  
  • If the user sets the Selling Price in OMS, it will be synced to the Price field on Shopify. However, if the Selling Price is not set, the RSP in OMS will be synced to the Price field on Shopify.

1. Automatic Order Sync:
   • Orders with the following statuses are automatically synced from Shopify to Anchanto OMS every 30 minutes with statuses "Unfulfilled", "Completed", "Fulfilled" "Cancelled", "Returned".
   • New orders sync every 5 minutes.
2. Manual Order Sync:
   • Sellers can manually sync orders through Anchanto OMS by navigating to:
     • OMS >> Integrations >> Ecommerce Sales Channels >> Shopify Store (Connected) >> Sync Orders
3. Shipping Integration:
   • The integration supports "Self ship" only.

Order Processing Workflow:

When using Seller integrated shipping carriers, the Ready to Ship status for orders will follow this automated workflow:

Step 1: Updating the Ready to Ship Status

• If the seller uses both Anchanto OMS and Anchanto WMS:
  • Once the order is physically picked, the status will be updated as Picked in Anchanto WMS.
  • This will automatically trigger the Ready to Ship status update in both Anchanto OMS and Shopify marketplace.
• If the seller uses only Anchanto OMS:
  • After physically picking all products in the order, the seller must manually update the status as Ready to Ship in Anchanto OMS.
  • This manual update will trigger the Ready to Ship status in the Shopify.

Step 2: Syncing Shipping Details -

• Once Shopify store successfully updates the Ready to Ship status:
  • A shipping label/AWB and tracking ID will be generated by Anchanto integrated carrier.
  • From there, the information will be synced to Anchanto OMS and then to WMS for further order processing if they are using Anchanto OMS and WMS as solution.
  • The order status will be updated to "Delivered" in OMS once the carrier updates the delivered status to OMS.