Create a Return Order in Anchanto WMS

Overview

A return order is created against a previously completed or dispatched order. It can cover the full shipped quantity or only part of it, and it keeps a link to the original outbound LPN so the returned stock stays traceable.

Step-by-Step Instructions

Find the original order

1. Go to Orders → Create New Return Order → Select the Store → The order search is enabled.
2. Go to the form → Enter the Order No. / Tracking No., select the Order Type, and click Proceed → The order's return details open. 

Enter the return details

3. Go to the return details → Select the SKU(s) and enter the Return Quantity for each → The quantities are captured.
4. Go to the return details → Select the Return Reason and, when applicable, the Return Type (Return, Exchange or Redelivery) → The return is classified.
5. Go to the return details → Review the original order, shipment and outbound LPN references → The references are confirmed.
6. Go to the return details → Click Create Return → The return is created and moves to Pending Receiving. 

Important Notes & Limitations

• Return quantity cannot exceed the quantity shipped.
• Only shipped items can be returned.
• Cross Dock / Flow Through returns are allowed only after outbound handover.